Accounts Receivable Specialist

Zenlayer, Inc • Diamond Bar, CA

9d

About The Position

The Accounts Receivable Specialist manages customer invoicing, collections, cash application, account reconciliations, and AR reporting to ensure revenue and customer payments are recorded accurately and on time. The role partners with Sales, Customer Success, Billing, and Accounting to resolve billing disputes, reduce outstanding receivables, and improve cash flow. Success requires accountability, attention to detail, initiative, problem-solving skills, the ability to work independently, and effective collaboration with cross-functional and global teams.

Requirements

• Bilingual proficiency in Mandarin Chinese is required.
• At least 3 years of accounts receivable, billing, or collections experience.
• Experience with ERP systems such as NetSuite, Oracle, SAP, Microsoft Dynamics, or similar.
• Strong understanding of accounts receivable processes, cash application, collections, and account reconciliations.
• Proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis.
• Experience with ERP systems and customer billing platforms.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to work independently and prioritize competing deadlines.
• Strong problem-solving and analytical skills.
• Customer-service mindset, professionalism, and tact.
• Ability to collaborate effectively across departments.

Nice To Haves

• Experience in a multi-entity, high-volume transaction environment.
• Experience in technology, cloud services, telecommunications, SaaS, or data center industries.
• Understanding of revenue recognition concepts.

Responsibilities

• Generate and distribute accurate, timely customer invoices in accordance with executed contracts and company policies.
• Review customer contracts and billing schedules to verify billing terms, rates, quantities, and periods.
• Coordinate with Sales Operations and Customer Success to resolve billing discrepancies.
• Support recurring and non-recurring invoice generation and adjustments.
• Monitor customer aging reports and proactively follow up on overdue balances.
• Contact customers about outstanding invoices by email and phone.
• Maintain detailed collection notes and documentation.
• Escalate high-risk accounts and collection issues to management.
• Work with customers to resolve payment disputes and billing inquiries.
• Support collection strategies to reduce Days Sales Outstanding and improve cash collections.
• Investigate and resolve unapplied cash, payment discrepancies, and short payments.
• Reconcile the accounts receivable subledger to the General Ledger monthly.
• Prepare customer account reconciliations and provide statements upon request.
• Assist with accounts-receivable-related month-end close activities.
• Prepare AR aging and collection status reports.
• Analyze aging trends and identify high-risk accounts.
• Support bad debt reserve analysis and write-off documentation.
• Assist with audit requests and AR-related schedules.
• Maintain compliance with company policies, internal controls, and accounting procedures.
• Identify opportunities to improve billing, collections, and cash application processes.
• Participate in ERP and system enhancement projects.
• Maintain proper documentation and audit-ready support for AR transactions.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed