Accounts Receivable Specialist (Financials Specialist III)
Kentucky Community and Technical College System•Lexington, KY
•Onsite
About The Position
The Accounts Receivable Specialist serves as collections manager for outstanding college bills and coordinates the collection, billing, and maintenance of accounts receivable. Working with the Manager of Account Receivables and the Bursar, the specialist communicates payment deadlines, tracks and resolves outstanding payment issues, and serves as a contact for contracted collection agencies. The position provides financial, clerical, and administrative services to support efficient, timely, and accurate account payments in accordance with KCTCS policies and business procedures. It also serves as a Tier II backup for the BBSS Call Center and maintains accurate, confidential information and reports for the Manager of Account Receivables and the Bursar.
Requirements
- Bachelor’s degree in Business Administration, Accounting, Finance, or a related field, and four years of experience or equivalent.
- Excellent customer service skills, including treating others with respect and dignity.
- Personal and professional integrity, with attention to confidentiality and detail.
- Excellent interpersonal, teamwork, written communication, and oral communication skills.
- Ability to collaborate, prioritize, and multitask.
- Technical knowledge and skills in business software systems.
- Knowledge of bookkeeping, accounts receivable, billing/invoicing, and collections processes.
- Understanding of legal and audit constraints related to cash handling, banking, and collections.
- Administrative experience in a complex organization.
Nice To Haves
- Bachelor’s degree in Business Administration, Accounting, Finance, or a related field, and six years of experience or equivalent.
- Experience in an educational setting.
- Commitment to the mission of a comprehensive community and technical college and to personalized business services.
- Honesty, professionalism, determination, and punctuality.
Responsibilities
- Maintain an up-to-date billing system and ensure accounts are tracked, reviewed, and collected.
- Track and record payment deadlines and send notifications to accounts with outstanding balances.
- Organize recovery processes and initiate collection efforts.
- Complete billing, collection, and reporting activities accurately and by established deadlines.
- Set up third-party organization accounts and contracts, and maintain required documentation in accordance with KCTCS policies and procedures.
- Post authorized student balances to third-party contacts in PeopleSoft.
- Monitor customer accounts for nonpayment.
- Oversee the assessment and removal of holds, late charges, reinstatement charges, and NSF charges.
- Serve as a liaison and contact for inquiries about holds, late charges, reinstatement charges, bankruptcies, and write-offs.
- Maintain accounts receivable customer files, lists, and reports for student financial accounts, third-party organizations, and non-credit receivables.
- Investigate and resolve customer inquiries, providing assistance by telephone, email, and in person.
- Assist with information for the End of Term Balance Report and End of Year Bad Debt Report.
- Serve as a Tier II backup for Black Board Student Services and help the public resolve outstanding balance issues.
- Liaise with the University of Kentucky on student billing issues and with the BCTC Financial Aid Office on student accounts.
- Post manual bookstore voucher charges to student accounts.
- Ensure accounts receivable is tracked, reviewed, and collected in accordance with KCTCS policies and business procedures.
- Communicate payment deadlines and collection policies to faculty, staff, and students.
- Participate in faculty, staff, and student events.
- Perform special assignments and other duties assigned by the Bursar and Vice Chancellor of Finance.
Benefits
- Health, vision, and dental coverage for employees and their families.
- Tuition reimbursement or waiver for employees, spouses, and dependents.
- 403(b) retirement plan with a 10% employer match for a 5% employee contribution.
- Vacation and sick time.
- Work-life balance.
- 9.5 paid holidays.
- Two weeks of institutional closing pay in the last two weeks of December for qualifying positions.
- Employee Assistance Program.
