Accounts Receivable Specialist

Surge Staffing•Columbus, OH

12d•$25 - $27

About The Position

Surge Staffing is seeking an experienced, detail-oriented Accounts Receivable Specialist for its Headquarters team. The role manages collections and overdue accounts, resolves billing and credit issues, processes payments and refunds, and maintains positive relationships with clients. The successful candidate communicates professionally with customers and internal teams, works toward collection and performance goals, and maintains accurate account records while following company procedures.

Requirements

Proven experience as an Accounts Receivable Specialist or in a similar role.
Strong knowledge of billing and accounts receivable procedures.
Knowledge of collection techniques, laws, and regulations.
Strong written and verbal communication skills.
Excellent interpersonal and customer service skills.
Strong problem-solving and critical-thinking abilities.
Ability to work comfortably with collection and performance goals.
Strong attention to detail and organizational skills.
Ability to accurately perform basic mathematical calculations.
Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
High school diploma or equivalent.
Professional, dependable, and customer-focused approach.
Comfort communicating with clients about sensitive payment matters.
Ability to work independently and contribute to a team environment.
Ability to manage multiple priorities and tasks, remain calm under pressure, and adapt to competing priorities.
Ability to maintain accurate records and work autonomously while following company policies and procedures.
Ability to communicate effectively and tactfully with customers, employees, and team members.
Ability to advise, guide, and influence others when resolving account and payment issues.

Nice To Haves

Associate's or bachelor's degree in accounting, finance, business, or a related field.

Responsibilities

Monitor customer accounts and identify outstanding receivables.
Make outbound collection calls and follow up with clients about overdue payments.
Communicate professionally with clients while maintaining positive customer relationships.
Investigate account history, billing information, and outstanding balances.
Take appropriate action to encourage timely payments.
Process payments and refunds accurately.
Research and resolve billing discrepancies and customer credit issues.
Maintain accurate and up-to-date account records.
Monitor accounts regularly and follow established collection procedures.
Prepare and present reports about collection activities and progress to management.
Collaborate with internal departments to resolve account issues.
Provide excellent customer service to clients and internal employees.
Perform other duties as assigned to support the successful operation of the company.