Accounts Receivable Specialist

TESTEQUITY LLC•North Richland Hills, TX

12d

About The Position

The Accounts Receivable Specialist handles incoming customer payment transactions and collects outstanding accounts receivable. The role addresses customer service issues by working with customers and internal departments to manage accounts receivable processes, serving as a customer point of contact and providing customer-focused service. The position processes payments, reconciles accounts, investigates account questions and irregularities, manages refunds and returns, handles payment disputes and past-due invoices, and supports credit, billing, tax-exemption, and order-release processes. It also maintains customer account information, supports electronic billing, and works with customers and sales teams to promote timely payment.

Requirements

High school diploma or GED.
At least 2 years of accounts receivable and general accounting procedures experience.
Customer service experience.
Excellent verbal and written communication skills.
Experience with Excel spreadsheets, internet applications, and various systems.
Strong organizational skills and ability to meet deadlines and prioritize responsibilities.
Strong computer skills, including proficiency in Excel and use of Word and email.
Strong problem-solving and research skills, with the ability to multitask.
Ability to work in a fast-paced team environment and maintain a positive attitude.
Ability to safely and successfully perform essential job functions and meet qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance.
Must be authorized to work in the United States without sponsorship; the employer does not sponsor work visas.

Nice To Haves

Associate's or bachelor's degree in a related field.
Experience with Sage 100.

Responsibilities

Prepare, post, verify, and record customer payments and transactions.
Perform account reconciliations and create reports using Excel.
Investigate and resolve irregularities or inquiries on customer accounts.
Process accounts and incoming payments in compliance with financial policies.
Issue refunds and process RMAs into MAS.
Manage PayPal disputes and contact customers with past-due invoices.
Review and approve sales tax-exempt certificates.
Mail invoices to customers and assist with electronic billing.
Process credit-card reauthorizations.
Collect outstanding balances from regional customers, making daily payment-collection contacts by phone, email, or fax using weekly aging reports and payment history, and recording notes electronically in the contact management system.
Review and run reports such as Cash, Unapplied Cash, Hold List, Partial Pay, Hold, and Hi-Lo, as needed.
Reconcile the Accounts Receivable account balance to the General Ledger account balance.
Prepare key-off sheets for Corporate to post unapplied cash to open invoices.
Manage orders for COD, Cash, Cash in Advance, and credit-card payments.
Verify account information and payment on all international orders.
Review and release daily scheduled orders on credit hold using credit and payment history and account status.
Add and maintain customer accounts and shipping locations in the computer system.
Run credit reports and check trade references using the D&B reporting system to determine credit status for new account setup.
Maintain and update customer taxable status and verify and update tax certificates for billing and audit purposes.
Maintain relationships with customers, inside sales, and outside sales to maximize timely collection of payments.
Indirectly support product quality.
Perform other duties as assigned.