Accounts Receivable Specialist - Career Advancement Opportunities

Casella Waste Systems•Halfmoon, NY

1d•Onsite

About The Position

The Accounts Receivable Specialist provides customer service for accounts receivable functions while building consumer relationships, securing payment, encouraging positive payment habits, and assisting customers with billing and service inquiries. The role manages customer portfolios and past-due account collections, documents communications, reviews account information to determine appropriate actions, and works with customers and internal departments to resolve concerns and mitigate credit risk. The hiring range is $19.50–$22.00 per hour, based on experience. The position is on site in Rutland, Vermont.

Requirements

Associate degree or equivalent experience.
Ability to work with specific timelines.
Ability to work on site in Rutland, Vermont.
Legally eligible to work in the United States.
Ability to work collaboratively as part of a team.
Proficiency with Microsoft Office applications.
Basic to intermediate knowledge of Excel.
Excellent verbal, written, analytical, and formal presentation skills.
Ability to work under pressure.
Responsible, team-oriented, attentive, organized, adaptable, and results-oriented, with the ability to see the larger picture while focusing on details.

Nice To Haves

0–2 years of accounting or related experience.
Bachelor's degree in an accounting- or finance-related field.
Customer service experience.

Responsibilities

Implement collection processes for past-due accounts using the systems involved in managing customer accounts.
Document internal and external communications to ensure customer interactions are properly recorded and transmitted.
Review account information to determine an appropriate course of action while retaining the customer.
Manage a portfolio of customers and communicate about balances by phone, fax, email, and customer portals.
Listen actively, confirm or clarify information, and resolve customer questions and concerns.
Respond efficiently and accurately to customers, explain possible solutions, and ensure customers feel supported and valued.
Follow departmental procedures for daily operations to provide consistent customer experiences.
Act as a liaison between customers and other departments to mitigate credit risk.
Participate in training and other learning opportunities to expand knowledge of the company, its products, sales, and services.
Perform other duties needed to support the company's vision, mission, and core values.