Accounts Receivable Specialist

Accommodations Plus International•Melville, NY

11h•Hybrid

About The Position

Position Overview API seeks a motivated, detail-oriented Accounts Receivable Specialist to collect outstanding commission invoices and maintain accurate customer accounts. The role manages assigned aging portfolios, investigates and resolves billing and payment discrepancies, reconciles customer accounts, records collection activity, and assists with month-end reconciliations and reporting. The position is full-time, with an expected schedule of 40 hours per week; additional overtime may be required based on business needs, typically 0 to 10 hours per week. It is a hybrid role operating in a professional office environment and has no supervisory responsibilities. The stated good-faith pay rate is $19.50–$21.50 USD per hour, with compensation dependent on experience, qualifications, skills, location, and other benchmarks. Duties and responsibilities may change according to business needs.

Requirements

At least 1 year of accounts receivable, collections, customer service, or related experience is preferred.
Excellent written and verbal communication skills and a professional, confident phone presence.
Strong attention to detail, accuracy, problem-solving, analytical, and account reconciliation skills.
Ability to prioritize multiple accounts, work in a fast-paced environment, learn new processes, and adapt to new systems.
Customer-focused, persistent, dependable, proactive, accountable, and results-oriented.
Proficiency in Microsoft Excel and Outlook.

Nice To Haves

High-volume collection calling experience.
Experience with NetSuite, ACES, and Salesforce.

Responsibilities

Contact customers worldwide by phone and email to collect outstanding commission invoices and follow up on past-due balances and payment plans.
Manage assigned aging portfolios, analyze payment activity, identify collection trends, and support cash-flow goals.
Investigate and resolve invoice, payment, account, and billing discrepancies with customers and internal departments.
Reconcile customer accounts, research balances, and accurately post and apply payments as needed.
Respond promptly and professionally to inquiries while maintaining productive customer relationships.
Document collection activity and account resolutions and maintain accurate records in company systems.
Assist with month-end reconciliations, reporting, and other assigned duties.
Perform additional responsibilities if designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO), or Information Assurance Accounting Officer (IAAO).