Accounts Receivable Specialist

Juniper Services•Sparks, NV

12d

About The Position

The Accounts Receivable (AR) Specialist resolves outstanding patient and insurance balances across multiple Juniper Services locations, focusing primarily on aged and legacy accounts in Dentrix and Eaglesoft. This hands-on collections and claims resolution role involves researching unpaid and underpaid claims, following up with insurance carriers, appealing denials, contacting patients about outstanding balances, and posting and reconciling payments. The role supports efforts to clear legacy receivables so retired practice management systems can be decommissioned. The specialist must be able to work independently in both Dentrix and Eaglesoft. The position is patient-facing and payer-facing, with regular outbound phone contact. Work is largely self-directed: the specialist manages a high-volume worklist and recovery targets with limited day-to-day supervision. The role spans accounts across multiple locations and collaborates with practice managers, front office staff, the billing department, and external payers as needed. It does not include scheduling, registration, or front-office patient services. Performance is evaluated on reductions in aged receivables, dollars recovered against assigned targets, timeliness and effectiveness of insurance follow-up and appeals, accuracy of payment posting and documentation, resolution of unapplied credits and credit balances, quality of patient interactions, and progress clearing legacy balances for system decommissioning.

Requirements

High school diploma or equivalent.
Hands-on accounts receivable experience in both Dentrix and Eaglesoft, with the ability to navigate each system independently.
Two or more years of experience in dental or medical accounts receivable, billing, or revenue cycle.
Working knowledge of dental insurance, including plan types, coordination of benefits, fee schedules, EOB interpretation, and claims and appeals processes.
Experience communicating directly with patients about financial responsibility and payment arrangements.
Strong computer skills, including Microsoft Excel.
Strong organizational skills and attention to detail.
Ability to independently manage a high-volume worklist across multiple locations.
Ability to manage work independently and meet recovery targets with limited day-to-day supervision.
Professional, service-oriented communication with patients, including during difficult interactions.
Ability to maintain confidentiality and comply with regulatory requirements.

Nice To Haves

Associate degree or relevant certification.
Experience supporting multiple practice locations or working within a dental support organization.
Familiarity with CareStack or experience supporting a practice management system conversion.
Experience with legacy AR cleanup or system decommissioning projects.
Knowledge of dental CDT coding.

Responsibilities

Work aged patient and insurance receivables across multiple locations in Dentrix and Eaglesoft.
Navigate both systems independently to research account history, ledger activity, treatment details, and claims.
Prioritize accounts by aging bucket, balance size, and likelihood of recovery.
Identify uncollectible, duplicated, or incorrectly posted balances and process appropriate adjustments, write-offs, or corrections under company policy.
Document account activity clearly and consistently for management visibility and auditability.
Support reconciliation and eventual migration or retirement of legacy system balances.
Follow up with commercial, PPO, and government payers on unpaid, underpaid, denied, and pending insurance claims.
Research denials, identify root causes, and take corrective action, including rebilling, appeals, and submission of supporting documentation.
Verify benefits, coordination of benefits, and claim adjudication details as needed.
Obtain and submit narratives, radiographs, chart notes, and other clinical attachments required to resolve claims.
Track appeal deadlines and timely filing limits, and escalate accounts at risk of being lost.
Identify recurring denial patterns and report them to AR leadership.
Contact patients by phone, email, and written statement about past-due balances.
Explain insurance adjudication, benefit coverage, and patient responsibility clearly and courteously.
Establish and monitor payment arrangements within company guidelines.
Resolve patient account disputes and billing questions, coordinating with practice locations as needed.
Recommend accounts for external collections or write-off in accordance with company policy.
Post insurance and patient payments, adjustments, and refunds accurately in Dentrix and Eaglesoft.
Reconcile explanations of benefits, electronic remittance advice, and virtual credit card payments to posted activity.
Research and resolve unapplied credits, misapplied payments, and credit balances.
Identify and correct data integrity issues affecting account balances.
Generate and review AR aging reports from both systems and report progress against recovery targets.
Provide regular status updates to AR leadership on aged balance reduction by location.
Coordinate with practice managers, front office teams, and the billing department to obtain information needed to resolve accounts.
Flag systemic issues such as plan build errors, fee schedule problems, and credentialing gaps that generate avoidable receivables.
Maintain compliance with HIPAA privacy and security requirements, the Fair Debt Collection Practices Act, and applicable state collection regulations.
Protect the confidentiality of patient health and financial information.
Support internal audits and documentation requests as needed.