Accounts Receivable Specialist

ECHOorporated•Lake Zurich, IL

17d•Hybrid

About The Position

ECHO Incorporated is hiring an Accounts Receivable Specialist to serve as the dedicated point of contact for its largest customer. The role owns the full receivables cycle for that account, from cash application through deduction resolution, with a focus on accurate, timely cash application and reducing outstanding receivables by managing complex remittance and deduction workflows. The position is hybrid, with work performed both from home and at ECHO’s Lake Zurich facility. The salary range is $26–$28 per hour, based on experience and qualifications.

Requirements

3–5 years of prior accounts receivable experience with direct exposure to large retail customers.
Solid understanding of basic accounting principles and practices.
Competence with Microsoft Excel formulas, data manipulation, and spreadsheet organization.
Strong attention to detail and ability to manage high-volume transactions efficiently.
Excellent organizational skills, including the ability to track multiple open disputes and deadlines.
Strong analytical and problem-solving abilities and clear communication skills, including professional written communication with customer contacts.
Familiarity with processing EDI invoices and resolving chargebacks.
Experience navigating customer vendor portals to retrieve remittances and submit disputes.
Knowledge of payment processes such as ACH, wire, check, and lockbox, as well as deduction management.
Comfort working with sales and operations teams to gather documentation and resolve issues.
High school diploma required.

Nice To Haves

Prior exposure to Microsoft Business Central.
Associate’s degree.

Responsibilities

Retrieve, review, and apply daily customer payments and remittance details from customer portals, EDI, and lockbox sources.
Research customer deductions, including short-pays, chargebacks, pricing, and promotional deductions, and coordinate resolution with sales and operations.
Submit disputes through customer portals within required dispute windows, monitor outcomes, and escalate issues when appropriate.
Identify recurring workflow issues and recommend process improvements to reduce deductions and errors; perform root-cause analysis of deduction trends and share findings with internal stakeholders.
Apply accounts receivable payments, adjustments, and journal entries accurately in the ERP system.
Prepare non-inventory invoices and credit memos, send them to the appropriate customer, and store them on the network server.
Monitor the shared accounts receivable email inbox and respond to customer and internal inquiries within 24 hours of receipt.
Assist with reconciliation of unapplied cash and maintain the account’s open deductions log.
Prepare monthly aging, deduction, and dispute-status reports for management.
Build and maintain working relationships with the customer’s accounts payable and deductions teams.
Maintain accurate documentation, adhere to internal controls, and support internal and external audit requirements.
Reconcile and correct cash application discrepancies, maintaining an error rate below the 1% threshold.
Perform additional duties and assignments as needed to support departmental operations.