Accounts Receivable Specialist

Stiles•Grand Rapids, MI

17d

About The Position

The Accounts Receivable Specialist manages accounts receivable operations and analyzes customer accounts to support effective cash flow and successful collection efforts. The role owns assigned accounts, processes daily deposits and receipts, reviews customer credit status, and works with customers and internal stakeholders to resolve overdue balances and disputed charges. The position also supports the AR/finance team as needed.

Requirements

Two to three years of accounts receivable or general accounting experience.
Strong Excel skills for data management and reporting.
Strong Microsoft Excel and Word skills.
Excellent communication and customer service skills.
Ability to work independently and in a team environment.
Strong attention to detail, organizational skills, and follow-through.
Ability to identify issues, propose solutions, and escalate matters as needed to ensure timely resolution.
Strong organization and time-management skills.

Nice To Haves

Associate or bachelor’s degree in accounting, finance, or a related field.
Experience with SAP.

Responsibilities

Own and manage assigned accounts.
Prepare daily cash deposits, draws, and credit card payments.
Post daily cash receipts to customer accounts and apply them to general ledger accounts.
Review customers’ lines of credit limits.
Review and release customer orders based on customer credit status and past-due balances.
Complete credit reference requests.
Work with customers and internal Sales Account Managers to resolve overdue balances promptly.
Proactively communicate with internal and external stakeholders regarding collection efforts.
Manage assigned customer sales tax exemption certificates and credits as needed.
Respond promptly to customer inquiries via phone and email.
Investigate and resolve disputed charges on customer accounts, submitting information to collection agencies when appropriate.
Maintain accounts receivable aging within the established goal.
Perform other tasks assigned by the manager.
Provide backup to AR/finance team members as needed.