Accounts Receivable Processor

United Regional•Wichita Falls, TX

About The Position

The Accounts Receivable Processor performs clerical and administrative work supporting the Collections Department and patient-account operations. The role handles data entry, confidential records, correspondence, insurance documents, work queues, and inquiries from employees, patients, families, and visitors. It also supports account-credit and refund investigations, coordinates with billing and accounting colleagues, and helps maintain office supplies and equipment for smooth operations. This position requires a high school diploma or equivalent, strong written and verbal English communication, organization, accurate typing and documentation, basic debit-and-credit knowledge, and courteous, effective communication by phone and in person. The schedule is 40 hours per week, Monday through Friday, with additional hours as needed.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills and proficiency in English.
Strong organizational skills and ability to prioritize tasks based on written and verbal instructions.
Typing speed of at least 45 words per minute, with accurate spelling and grammar when documenting patient account notes.
Availability to work a 40-hour week, Monday through Friday, and flexibility to work additional hours as needed.
Ability to work collaboratively as a team player.
Basic understanding of debits and credits for account charging and adjustment posting.
Ability to communicate effectively and courteously by phone and in person.
Patience, tact, and persistence in obtaining information.
Ability to copy documents accurately and handle time-sensitive special projects.
Ability to exercise critical thinking when investigating account credits.

Responsibilities

Perform clerical tasks such as typing, copying, sorting, distributing, scanning, mailing documents, and completing assigned work queues.
Enter data accurately into computer systems and handle confidential records in accordance with hospital and patient confidentiality policies.
Complete time-sensitive special projects for the Collections Department and copy documents accurately.
Direct or answer inquiries from employees, patients, patient families, and visitors.
Sort, prepare, and distribute daily mail, including insurance-related documents.
Print and mail insurance claims and medical records to third-party insurers.
Review, sort, and distribute patient letters, ensuring required attachments are included.
Process and distribute daily claim runs to appropriate staff while maintaining accuracy and confidentiality.
Handle emailed insurance requests promptly according to confidentiality guidelines and procedures.
Respond to coworker requests for itemized bills accurately and promptly.
Complete assigned work queues within deadlines.
Scan, index, and route correspondence to appropriate work queues, selecting accurate correspondence types for routing and automation workflows.
Investigate account credits and work with the insurance follow-up team to review insurance credits for refunds.
Respond to coworker and patient refund requests in a timely manner.
Enter account comments and refer inquiries to appropriate billing staff according to established procedures.
Work with accounting to resolve uncashed checks and review them for state unclaimed-property matters.
Maintain fax and copy machine stock, replenishing paper as needed by the end of the shift.
Monitor office and billing supplies and notify the Administrative Assistant when inventory is low.
Collaborate with billing and refund clerks to cover duties and maintain workflow.
Perform additional tasks as required to support the team and operational efficiency.