Accounts Receivable Processor

United Regional•Wichita Falls, TX

About The Position

The Accounts Receivable Processor performs clerical and data-entry work for the Collections Department, handling confidential patient and insurance records in accordance with hospital privacy policies. The role includes processing mail, claims, correspondence, work queues, and refund-related inquiries while maintaining accuracy, timeliness, and effective communication with patients, families, visitors, coworkers, and other staff. The position requires a 40-hour workweek, Monday through Friday, with flexibility to work additional hours as needed.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills and proficiency in English.
Strong organizational skills and ability to prioritize tasks based on written and verbal instructions.
Typing speed of at least 45 words per minute, with accurate spelling and grammar when documenting patient account notes.
Availability for a 40-hour workweek, Monday through Friday, and flexibility to work additional hours as needed.
Collaborative team-player skills.
Basic understanding of debits and credits for account charging and adjustment posting.
Ability to communicate effectively and courteously by phone and in person.
Patience, tact, and persistence when obtaining required information.
Ability to handle confidential records carefully and accurately.
Ability to copy documents effectively and accurately.
Good critical-thinking skills for investigating account credits.

Responsibilities

Sort, prepare, and distribute daily mail, including insurance-related documents.
Print and mail insurance claims and medical records to third-party insurers.
Review, sort, and distribute patient letters, ensuring required attachments are included.
Process and distribute daily claim runs to appropriate staff while maintaining accuracy and confidentiality.
Handle emailed insurance requests promptly and in accordance with confidentiality procedures.
Respond to coworker requests for itemized bills accurately and on time.
Complete assigned work queues (WQs) within deadlines.
Scan, index, and route correspondence, selecting appropriate correspondence types for WQ routing and automated workflows.
Investigate account credits and work with the insurance follow-up team to review insurance credits for refunds.
Respond promptly to refund requests from coworkers and patients.
Enter account comments and refer inquiries to appropriate billing staff according to established procedures.
Work with accounting to resolve uncashed checks and review them for state unclaimed property.
Maintain paper stock in fax and copy machines, replenishing it as needed by the end of the shift.
Monitor office and billing supply levels and notify the Administrative Assistant when inventory is low.
Collaborate with the billing clerk and refund clerk to cover duties and support smooth workflow.
Perform clerical tasks such as typing, copying, sorting, distributing, scanning, mailing documents, and completing assigned WQs.
Direct or answer inquiries from employees, patients, patient families, and visitors.
Support special projects for the Collections Department with attention to time sensitivity.
Perform additional tasks as required to support the team and operational efficiency.