Accounts Receivable, Customer Service Specialist

Express Flooring • Phoenix, AZ

6h • $23 - $25 • Onsite

About The Position

Express Flooring is seeking a customer-focused, detail-oriented Accounts Receivable Customer Service Specialist for a full-time, in-office role at its corporate office at 43rd Avenue and Washington. The specialist supports customers with billing, payment, and account questions; processes payments; maintains account information; and works with internal teams to provide a positive customer experience. The role offers training in accounts receivable processes and is suited to someone interested in growing a career in accounting and finance.

The schedule is Monday through Friday, with flexibility between 6:00 AM and 5:00 PM. Compensation is $23–$25 per hour. Full compensation packages are based on candidate experience and relevant certifications.

Requirements

• Strong communication and problem-solving skills.
• Excellent attention to detail and organizational abilities.
• Comfort working in a fast-paced environment and managing multiple tasks.
• Basic computer skills, including Microsoft Outlook, Word, Excel, and Teams.
• Willingness to learn accounting and accounts receivable processes through on-the-job training.
• Ability to remain seated and work at a computer for extended periods.
• Ability to occasionally lift up to 10 lbs. as needed.

Nice To Haves

• 1–3 years of customer service, administrative, collections, banking, call center, or related experience is preferred.
• Previous accounting experience is helpful.

Responsibilities

• Provide customer service by assisting with billing, payment, and account-related questions.
• Process and apply customer payments received by check, credit card, ACH, and other payment methods.
• Maintain accurate customer account records and documentation.
• Communicate with customers about payment updates, declined payments, account changes, and past-due balances.
• Review customer information for accuracy and completeness.
• Assist with sending account statements and collection notices as needed.
• Support financing account administration, including entering customer information and posting payments.
• Work with internal departments to resolve customer concerns and payment issues.
• Complete assigned tasks and communicate through Microsoft Teams.
• Contribute to a positive, team-oriented work environment.
• Assist with additional projects and administrative tasks as assigned.

Benefits

• Comprehensive medical, dental, and vision plan options.
• Free virtual healthcare for employees and family members.
• Health Savings Account with HDHP enrollment.
• Health and Dependent Care Flexible Spending Accounts.
• Company-paid basic life insurance.
• Voluntary supplemental life insurance.
• Company-paid short-term disability insurance.
• Voluntary long-term disability insurance.
• Company-paid Accident and Hospital Indemnity coverage.
• Free bereavement and life planning support for employees and family members.
• 401(k) with company match and pre-tax and Roth options.
• Paid PTO, bereavement leave, and maternity leave.
• Seven company-paid holidays.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed