Accounts Receivable & Customer Service Associate

DICKERSON TRANSPORTATION GROUP•Kosciusko, MS

7d•Onsite

About The Position

The Accounts Receivable & Customer Service Associate manages the Company's credit card servicing function and supports trade accounts receivable by providing detail-oriented customer service from customer setup through collections. The role also answers and directs customer calls and greets and assists visitors. The position is based at the DPI Corporate Office in Kosciusko, Mississippi, and works in a corporate office environment with regular interaction with customers, visitors, and internal employees. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; some overtime may be required.

Requirements

High school diploma or equivalent.
Two or more years of experience in an office setting.
Computer literacy with billing or accounting systems and Microsoft products such as Excel, Word, and Outlook.
Ability to accurately record, track, and reconcile transaction details.
Knowledge of accounts receivable and basic accounting processes.
Customer service, office management, and administrative skills.
Ability to communicate effectively and listen actively.
Ability to prioritize responsibilities and manage time effectively.
Ability to work with billing or accounting systems and maintain accurate customer account information.

Nice To Haves

Previous experience in bookkeeping, accounts payable/accounts receivable, or billing.
Experience in the Fuel, Transportation, and/or C-Store industry.

Responsibilities

Manage CFN and other internally managed cards, including issuing new and replacement cards.
Answer questions and resolve customer card issues.
Produce and send customer statements, post customer receipts, and prepare monthly accounts receivable reports.
Gather, enter, and update customer account information.
Assist with customer credit applications by sending credit inquiries, including D&B reports.
Set up new customers and locations in PDI.
Assist with house account charges, posting, and collections.
Resolve billing and payment discrepancies, file billed paperwork, and post customer payments.
Help customers set up and navigate the customer portal and answer portal questions.
Answer phones, greet arriving customers, and meet company customer service standards.
Maintain a clean, healthy, and stocked work environment according to company standards.
Support internal customers by maintaining office supplies and inventory and handling mail pickup and distribution.
Make daily bank deposits and perform other related or administrative duties as assigned.