Accounts Receivable Coordinator

Care New England Health System•Warwick, RI

10d

About The Position

The Accounts Receivable Coordinator provides administrative and technical support to the supervisor in daily Revenue Cycle operations. The role helps streamline billing and collection activities to ensure prompt resolution of patient receivables, works with staff to identify and resolve difficult claims-processing issues, and serves as a resource on payer and department policies, procedures, and system applications. The coordinator also provides direction and training, conducts scheduled staff productivity and quality reviews, and prepares reports for the supervisor. The position encourages teamwork toward Revenue Cycle and Care New England hospital goals and requires the ability to collaborate effectively.

Requirements

High school degree required.
At least 2 to 3 years of previous experience in a healthcare or business environment required.
Excellent human relations, communication, and organizational skills.
Working knowledge of computer applications, including word processing, spreadsheet, and database applications.
Knowledge of third-party payers and collection policies and procedures.
Excellent analytical, oral, and written skills, with the ability to communicate and collaborate with agencies and internal and external customers.
Demonstrated ability to collaborate and work well in a team environment.

Nice To Haves

Associate degree preferred.

Responsibilities

Serve as a Revenue Cycle resource by providing information about department systems, procedures, and activities and resolving problems as needed.
Keep managers informed of team issues, evaluate processes, and recommend improvements.
Oversee the area's daily operations in the supervisor's absence.
Apply knowledge of accounts receivable payment policies and hospital contracts concerning billing, collections, follow-up, claim reimbursement, patient liability, and local, state, and federal programs.
Represent the accounts receivable team at payer meetings, court appearances, and internal or external meetings as needed.
Train and educate staff on applicable internal and external policies, procedures, regulations, and statutes.
Support staff with payer-specific questions, issues, and reimbursement policies related to accounts receivable.
Report trends and critical issues to the supervisor and identify strategies for problem solving, process improvement, and employee education.
Provide the supervisor with feedback on employee performance and key performance indicators.
Prepare internal and external reports as requested.
Provide department support as needed and improve efficiency and accuracy in support of quality and performance-improvement goals.
Preserve and protect patient confidentiality.
Perform other related duties as requested.