Accounts Receivable & Collections Specialist at Metro Elevator
About The Position
The Accounts Receivable & Collections Specialist is a full-time supporting role responsible for accounts receivable and collections across Metro Elevator’s divisions. The position helps maintain healthy cash flow by pursuing past-due balances, communicating with customers, supporting dispute resolution, posting payments, reconciling accounts, and documenting collection activity. Advanced collections, legal action, and enforcement are handled by senior leadership; this role supports but does not execute those actions. The role is primarily in-office at 265 High Street, Floor 6, Morgantown, West Virginia. After training and demonstrated proficiency, there may be flexibility to work from home on Fridays. The position supports a growing, multi-division environment and works with customers, finance, operations, and division leadership.
Requirements
- Basic understanding of accounting fundamentals.
- Strong organization, attention to detail, and follow-through.
- Confident, persuasive, and professional communication skills, including comfort discussing payment expectations with customers.
- Self-motivation and ownership of assigned accounts and outcomes.
- Ability to work in a fast-paced, multi-division environment.
- Proficiency in Microsoft Excel and accounting systems, and ability to learn new tools and software quickly.
- Ability to work independently and collaborate effectively with finance and operations leadership.
- Adaptability and a solution-oriented approach, including comfort supporting divisions with evolving processes.
Responsibilities
- Manage day-to-day accounts receivable and collections activities across multiple Metro Elevator divisions.
- Monitor aging reports and follow up consistently and professionally on past-due balances.
- Communicate with customers about invoices, payment status, and billing questions.
- Coordinate with internal teams and customers to assist with dispute resolution.
- Partner with division leadership and finance to escalate collection challenges when appropriate.
- Post customer payments and assist with accurate cash application.
- Reconcile customer accounts and identify discrepancies or unapplied balances.
- Maintain clear, detailed documentation of collection activity and customer communications.
- Prepare customer account histories for escalation as needed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Long-term disability insurance
- Life insurance
- Paid time off
- 401(k) plan with employer matching contribution
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
