Accounts Receivable & Collections Specialist at Metro Elevator

Metro Elevator•Morgantown, WV

11d•Hybrid

About The Position

Metro Elevator is seeking a full-time Accounts Receivable & Collections Specialist to support accounts receivable and collections across its growing portfolio of divisions. The role helps maintain healthy cash flow by managing customer accounts, following up on past-due balances, assisting with payment and billing questions, resolving disputes in coordination with internal teams, and maintaining accurate records. It is suited to an organized, self-motivated professional who communicates confidently with customers and takes ownership of assigned accounts. The role is primarily in-office at 265 High Street, Floor 6, Morgantown, West Virginia. After training and demonstrated proficiency, there may be flexibility to work from home on Fridays. Advanced collections, legal action, and enforcement are handled by senior leadership; this position supports those efforts but does not carry them out.

Requirements

Basic understanding of accounting fundamentals.
Highly organized, with exceptional attention to detail and follow-through.
Persuasive, confident communication skills, including comfort discussing payment expectations with customers.
Self-motivated and able to take ownership of assigned accounts and outcomes.
Comfort working in a fast-paced, multi-division environment.
Proficiency in Microsoft Excel and accounting systems, with the ability to learn new tools and software quickly.
Ability to work independently and collaborate effectively with finance and operations leadership.
Adaptability and a solution-oriented approach, including comfort supporting divisions where processes are still evolving.

Responsibilities

Manage day-to-day accounts receivable and collections activities across multiple Metro Elevator divisions.
Monitor aging reports and proactively follow up on past-due balances in a consistent, professional manner.
Communicate with customers about invoices, payment status, and billing questions.
Coordinate with customers and internal teams to assist with dispute resolution.
Partner with division leadership and finance to escalate collection challenges when appropriate.
Post customer payments and assist with accurate cash application.
Reconcile customer accounts and identify discrepancies or unapplied balances.
Maintain clear, detailed documentation of collection activity and customer communications.
Prepare customer account histories for escalation as needed.