Accounts Receivable Collections Specialist

Methode Electronics•Southfield, MI

About The Position

The Accounts Receivable Collections Specialist makes professional outbound collection efforts while maintaining and improving customer relationships, and manages collections for an assigned portfolio of accounts. The role works with AR management and internal teams to identify and resolve delinquency, billing, credit memo, and order-hold issues. It also supports customer and credit-limit reviews, processes payments and refunds, identifies remittance details, and uses customer portals to obtain required information. The position calls for balancing trusted customer relationships with timely invoice payments in a fast-paced environment subject to public-company compliance requirements. The work environment and physical-demand descriptions are representative of the conditions and requirements for essential job functions. Reasonable accommodations may be made for individuals with disabilities. The employee must occasionally lift or move up to 15 pounds; regularly reach with hands and arms and talk or hear; and frequently stand, walk, sit, and use hands to finger, handle, or feel. Required vision abilities include close, distance, peripheral vision, depth perception, and the ability to adjust focus.

Requirements

5–8 years of B2B collections experience; a manufacturing environment is preferred.
Proficiency with Microsoft Office, strong PC skills, and Excel features such as VLOOKUP and Pivot Tables, as well as Word.
Strong customer focus and ability to build relationships remotely through MS Teams and by telephone.
Relevant experience using customer accounts-payable portals to post invoices, research status, or resolve disputes.
Ability to work in a fast-paced environment while adhering to public-company compliance requirements.
Outstanding communication and negotiation skills, with the ability to overcome obstacles and achieve results.
Ability to balance maintaining trustworthy customer relationships with ensuring timely invoice payments.
Ability to meet the described physical demands, with reasonable accommodations where applicable.

Nice To Haves

Manufacturing-environment B2B collections experience.
Understanding of credit fundamentals, creditworthiness, and basic accounting.
AS400 ERP experience.

Responsibilities

Make outbound collection efforts professionally while maintaining and improving customer relations.
Perform efficient and effective collection efforts for an assigned portfolio of accounts.
Identify issues causing account delinquency and discuss them with AR management.
Prepare new-customer and credit-limit review packages for the AR Manager.
Run credit reports through the D&B portal.
Work internally to resolve billing issues needed to release orders on hold.
Research and resolve customer credit memo issues.
Process payments and customer refunds according to policy guidelines.
Identify remittance details through the Payments Inbox.
Interact with customer portals to obtain required information.
Perform other duties as assigned.