Accounts Receivable Collections Specialist
About The Position
Fortune Fish & Gourmet is seeking a detail-oriented and professional Accounts Receivable Collections Specialist to support customer relationships, provide exceptional service, and contribute to the financial health of the business. The specialist manages customer accounts, collects outstanding invoices on time, and maintains accurate financial records. The role involves direct customer contact to negotiate payment arrangements, resolve disputes, and address outstanding balances while preserving positive customer relationships. The ideal candidate is comfortable managing a large portfolio of business relationships, solving problems in a fast-paced environment, and balancing collection objectives with customer service.
Requirements
- At least three years of relevant Accounts Receivable, Collections, Credit, or related accounting experience.
- Demonstrated success negotiating payment arrangements and resolving collection issues through direct customer phone contact.
- Strong sense of urgency and ability to manage multiple priorities while meeting critical deadlines.
- Excellent working knowledge of Microsoft Office products, especially Excel, Word, and Outlook.
- Strong interpersonal skills to function within the accounting team.
Nice To Haves
- Experience with Microsoft Dynamics Business Central.
- A combination of the listed qualifications and experience will also be considered.
Responsibilities
- Conduct high-volume outbound collection calls and negotiate payment resolutions with customers.
- Maintain customer relationships and manage customer accounts.
- Investigate and resolve payment disputes, deduction issues, and account discrepancies.
- Monitor customer payment trends and identify potential collection risks.
- Document customer communications, payment commitments, and collection activities accurately in the ERP system.
- Work with the Sales Department to ensure accounts receivable activities comply with established protocol.
- Provide reporting to the Collections Supervisor.
- Assist with year-end audits.
- Perform other duties as assigned by the Collections Supervisor.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
