Accounts Receivable Collection Associate

B&H Photo Recruiting Department•New York, NY

About The Position

The Accounts Receivable department oversees timely collection of payments owed from customer purchases and other sources. Under direct supervision, the Accounts Receivable Representative processes basic customer orders, certifies orders for release and generates invoices to facilitate future payment. For each order, the representative reviews the customer profile, updates information, and follows up on outstanding invoices when applicable. After an invoice is generated, the representative proactively uses collection methods to ensure timely payment of outstanding balances and to correct order issues. The role also partners with the customer's account manager to provide comprehensive customer service and resolve issues.

Requirements

Professional phone demeanor.
Problem-solving skills.
Articulate communication and analytical thinking.
Knowledge of B&H policies and procedures.
Excellent grammar and writing ability.
Detail-oriented and quick-thinking.

Responsibilities

Inspect incoming orders for accuracy and identify issues.
Approve orders based on customer creditworthiness and within limits of authority.
Review customer accounts to correct inaccurate information and identify outstanding payments.
Interact directly with customers to resolve credit and collection issues.
Employ collection strategies for outstanding invoices on customer accounts.
Partner with account managers to resolve issues in a timely manner.