Accounts Receivable Analyst

Reprotech, LLC•Plano, TX

13d•$26 - $30•Hybrid

About The Position

The Accounts Receivable Analyst supports the financial operations of a growing, multi-site cryostorage company and is responsible for billing execution, collections follow-up, and patient account reconciliation for assigned accounts. The role requires a sound understanding of billing practices, strong communication skills, accuracy, timeliness, and a high standard of customer service. Flexibility to take on additional accounts receivable and cross-functional responsibilities as business needs evolve is required. The analyst oversees third-party, institutional, and clinic billing; prepares patient statements and invoices; investigates billing errors, claims, and denials; and follows up on outstanding balances. The role applies payments, researches disputes and declines, monitors account aging and collections metrics, and prepares adjustment and refund documentation for AR Manager approval. It also maintains accurate customer records in Acumatica, supports autopay setup, monitors credit card expirations, and communicates with customers and internal departments while handling sensitive information responsibly. The position is full-time and hybrid in Plano, Texas, and reports to the AR Manager.

Requirements

At least 2 years of prior experience in billing and/or collections.
Knowledge of billing, collections, cash application, documentation requirements, and HIPAA standards.
Experience with electronic billing systems and electronic medical record systems.
Proficiency with Microsoft Office.
Accurate and professional verbal and written communication skills.
Ability to organize, prioritize, and manage multiple work assignments and contribute to a cooperative work environment.

Nice To Haves

Associate or bachelor's degree in accounting, finance, or a related field; an associate degree is preferred.
Experience with Acumatica and/or Salesforce.
Two years of Salesforce experience preferred.
Two years of EMR systems experience preferred.

Responsibilities

Oversee third-party, institutional account, and clinic billing processes.
Review invoice change requests, file claims, and follow up on denials.
Prepare and generate patient statements, invoices, and memos.
Investigate and correct billing errors.
Coordinate statement distribution with third-party mail services.
Contact clients about declined credit cards, missing payment methods, and past-due balances.
Contact customers whose accounts are 30–60 days past due, notify them of outstanding balances, seek updated payment information when possible, and document collection activity.
Apply late fees and generate dunning letters.
Prepare account adjustment requests for discounts, write-offs, and credit balance corrections, with supporting analysis for AR Manager approval.
Apply ACH, credit card, and payment arrangement transactions according to established procedures.
Research payment declines and billing disputes, document findings, and recommend resolution paths.
Monitor AR aging and follow up proactively on past-due balances through courteous, professional communication.
Run AR aging reports and analyze DSO, collections rate, unapplied cash, and aging buckets; drive follow-up activity to improve portfolio performance.
Escalate aging accounts to leadership for next-level action or write-off evaluation.
Prepare patient refund documentation for AR Manager approval before processing.
Maintain accurate customer profiles and billing details in Acumatica.
Review client records for anomalies, including missing or inconsistent dates and alignment between active clients, inventory, and scheduled invoice status.
Convert accounts to autopay and monitor credit card expirations to help prevent declined charges.
Provide customer service by phone and email, verifying and responsibly handling sensitive financial and personal information.
Coordinate with other departments on billing, payments, adjustments, and follow-up procedures, and maintain strong cross-functional relationships.
Perform other duties as assigned.