Analyst, Accounts Receivable

Estes Forwarding Worldwide • Richmond, VA

7d

About The Position

The Accounts Receivable Analyst is responsible for collecting past-due accounts by phone, U.S. mail, and/or email. The role reports directly to the Accounting Manager and works with station managers and other departments to resolve invoice differences, research billing errors, and make appropriate corrections. The analyst provides customer service, records detailed account information, supports company core values, and complies with C-TPAT and TSA security procedures. The position requires adapting to a changing, high-volume environment and handling multiple priorities. Other duties may be assigned.

Requirements

• High school diploma or equivalent and 2–5 years of Accounts Receivable and data-entry experience; a combination of experience and/or education may be considered.
• Ability to work independently or as part of a team under tight time constraints in a high-volume environment with multiple priorities.
• Ability to read, interpret, and comply with written information and documents, including safety rules, operations and procedure manuals, and maintenance instructions.
• Intermediate proficiency with Microsoft Office, internet, web-based, and job-specific software applications.
• Strong attention to detail when composing and proofing materials.
• Ability to communicate clearly and persuasively with all levels of an organization.
• Strong customer-service, oral, and written communication skills.
• Ability to plan, organize, manage multiple projects, and set priorities.
• Must successfully pass a drug screen and background check after receiving a job offer.
• At this time, EFW will not sponsor a new applicant for employment authorization.

Nice To Haves

• AS/400 experience.
• Freight collections experience.
• Experience in the freight forwarding or transportation industry.

Responsibilities

• Collect past-due accounts by phone, U.S. mail, and/or email.
• Work with station managers and other departments to resolve invoice differences.
• Research billing errors and make appropriate corrections.
• Provide excellent customer service.
• Record detailed account information as it is obtained.
• Support and promote company core values.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.

Benefits

• Paid vacation, sick time, and holidays.
• 401(k) plan with company match.
• Medical, dental, and vision insurance.
• Short- and long-term disability plans.
• Life and accidental death and dismemberment insurance.
• Job referral bonus program.
• Opportunity to grow and develop a career in a fulfilling workplace that supports continuous learning and values diverse ideas.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED