Accounts Receivable Analyst

TQL•Milford, CT

4d•Onsite

About The Position

As an Accounts Receivable Analyst for TQL, you will research and analyze customer accounts to understand, resolve, and streamline Accounts Receivable processes. You will partner with customers and sales teams to identify the root causes of recurring and one-time payment issues and proactively prevent them. You will determine appropriate steps to resolve billing disputes and maintain strong communication with all parties. The role is located at 1701 Edison Drive, Milford, Ohio 45150. Employment visa sponsorship is unavailable for this position. TQL is an equal opportunity employer.

Requirements

Bachelor’s degree in accounting or finance, or equivalent professional experience.
Critical-thinking and problem-solving skills with a focus on customer service.
Strong independent decision-making skills and the ability and confidence to communicate decisions effectively to management.
Proficiency with Outlook, Excel, and Word.
Exceptional communication, collaboration, and interpersonal skills.
Conflict-resolution experience and the ability to work with valued customers while maintaining a professional demeanor.

Responsibilities

Manage and report on a portfolio of customer accounts.
Contact customers by phone and correspondence to collect and resolve outstanding A/R balances, coordinate payments, and negotiate and manage payment plans.
Understand TQL’s billing process and collaborate with internal teams and customers to resolve payment delinquencies.
Research accounts in detail, analyze trends, and provide insights to improve cash flow and reduce outstanding balances.
Document and prepare A/R reports, including aging summaries.
Maintain strong customer relations through timely and accurate internal and external communication.
Identify inefficiencies in A/R processes and recommend improvements.
Maintain detailed notes, create reminders, and document follow-up in the financial resolution software.
Assist with automation initiatives or system upgrades related to A/R functions.
Provide weekly management updates on the status of top customer account balances, collection efforts, and proposed solution strategies.
Ensure adherence to internal controls and accounting policies.
Identify customer accounts requiring escalated collection efforts or legal action and support resolution strategies.
Take on additional responsibilities and assist with special projects as requested.