Account Project Manager

Outform Group•Chicago, IL

25d•Onsite

About The Position

The Account Project Manager supports Outform’s business growth by partnering with Sales to coordinate client solutions and oversee end-to-end project execution. The role manages timelines, deliverables, and daily client communication while ensuring work meets established standards. The position is essential to efficient, high-quality delivery and speed to market. The Account Project Manager maintains client relationships and provides consistent client support, including tracking approvals, managing special requests, and overseeing client-supplied goods. The role owns project schedules and milestone plans, leads internal coordination across cross-functional teams, follows through on requests, and escalates risks with data-backed mitigation strategies. It also coordinates production and shipping details, serves as the communication bridge between customers and Production, and maintains project documentation and compliance. The role generates accurate client invoices after project completion. The position works in a normal office environment, requires extensive computer work, and includes travel up to 15% of the time. It involves walking, sitting, standing, handling objects, tools or controls, occasional crouching or kneeling, and occasional lifting of up to 20 pounds.

Requirements

Required client-facing experience and proven success managing complex, multi-stakeholder accounts.
Demonstrated ability to manage complex projects, multiple workstreams, and cross-functional teams.
Excellent working knowledge of Word, Excel, PowerPoint, and Teams.
ERP and CRM experience.
Clear, concise verbal and written communication and professional, effective email etiquette.
Ability to plan, organize, and prioritize effectively, with rigorous attention to detail and reliable follow-through on verbal and written commitments.
Ability to act quickly, escalate appropriately, and take a firm stand when needed without being abrasive.
Ability to direct others, set clear direction, and collaborate across functions to achieve project outcomes.
Accountability, reliability, and the ability to drive continuous improvement.
Self-starter who is flexible and effective amid change and complexity, learns quickly, and embraces new challenges and changing priorities.
Ability to understand others’ viewpoints and team challenges, operate with urgency, and present problems with solutions.
Ability to walk, sit, and stand; use hands to handle, finger, or feel objects, tools, or controls; occasionally crouch or kneel; and occasionally lift or exert up to 20 pounds.
Ability to work for long periods at a computer.
Ability to travel up to 15% of the time.

Nice To Haves

Bachelor’s degree or equivalent experience; a bachelor’s degree is preferred.
Proficiency in Smartsheet or similar project management tools.

Responsibilities

Maintain and grow client relationships by understanding clients’ businesses, organizational structures, approval workflows, deployment processes, store operations, and key calendar milestones.
Serve as the main point of contact during Commercial Team absences and provide consistent in-house client support.
Track approvals, manage special requests, oversee client-supplied goods, and maintain timely email and meeting engagement.
Own and manage full project schedules, milestone plans, and timelines.
Lead key internal meetings and align design, engineering, estimating, production, and other cross-functional partners.
Follow through on internal team requests and ensure deliverables are completed on time.
Escalate risks or missed milestones promptly and provide data-backed solutions and mitigation strategies.
Manage complex, multi-workstream projects involving internal teams and external partners.
Track, collect, and maintain required client deliverables.
Coordinate with Production to ensure displays are produced and shipped accurately, including verifying shipping methods and required pack-out levels.
Relay complete, accurate, and timely order details to Production.
Serve as the communication bridge between customers and Production to maintain clarity and alignment.
Maintain compliance with company policies, SOPs, contract terms, designs, quotes, estimates, credit requirements, and quality standards.
Generate accurate client invoices after project completion.
Keep project documentation and paperwork organized and on file.
Organize and maintain client-specific materials, including planograms, store surveys, and reference documents.
Meet project performance expectations for on-time delivery, client satisfaction, timeline ownership, documentation accuracy, shipment accuracy, invoicing, and compliance.
Travel up to 15% of the time.