Account Project Manager

SupraNaturals, LLC • Springville, UT

1d

About The Position

The Account Project Manager manages customer orders from initial purchase order entry in Oracle through manufacturing completion and fulfillment. The role serves as a liaison between customers and internal teams, coordinating order execution, resolving issues, communicating updates, and ensuring timelines and customer requirements are met. It supports operational efficiency, revenue goals, and customer relationships and satisfaction.

The position involves direct customer relationships, purchase order management, cross-functional coordination on packaging specifications, customer inventory and sample management, and regular customer meetings. The employee may also be asked to perform other duties as requested.

Requirements

• High school diploma or equivalent required; an associate degree is preferred, or an equivalent combination of education and experience.
• At least 5 years of relevant work experience, preferably in a manufacturing environment.
• Experience with Oracle or similar ERP systems and proficiency in Microsoft Office applications.
• Strong computer skills, including data entry, accurate typing, and navigating multiple systems.
• Excellent organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills and the ability to collaborate effectively across departments and with customers.
• Ability to multitask amid frequent interruptions.
• Demonstrated initiative and self-management.
• Commitment to quality, accuracy, and timelines.
• Ability to maintain a high degree of confidentiality.
• Ability to communicate orally and in writing with managers and staff.
• Highly motivated, resistant to stress, flexible, decisive, tactful, respectful, and able to exercise good judgment.
• Ability to lift and/or move up to 50 lbs.

Nice To Haves

• Associate degree.
• Relevant work experience in a manufacturing environment.

Responsibilities

• Manage customer purchase orders from entry through manufacturing and fulfillment, including booking orders and tracking pricing, quantity, due date, and product changes.
• Maintain direct customer communication, resolve issues, negotiate solutions, and ensure orders are delivered by their due dates.
• Attend trade shows each year and assist with show preparation and booth logistics.
• Identify opportunities to improve internal processes and exceed customer expectations.
• Coordinate with departments across the organization to develop packaging specifications that meet customer requirements.
• Problem-solve issues in coordination with internal departments and customers.
• Manage customer inventory and samples with quality and warehouse teams to ensure timely delivery when requested.
• Work directly with Sales and the Strategic Project Manager.
• Meet with customers regularly, provide production updates and status information, and follow up on questions that cannot be answered during the visit.
• Maintain working knowledge of order, material, and transaction processes throughout manufacturing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED