Account Project Manager

Outform Group • Union City, CA

3d • Onsite

About The Position

The Account Project Manager supports Outform’s business growth by partnering with Sales to coordinate client solutions and oversee end-to-end project execution. The role manages timelines, deliverables, and daily client communication while ensuring work meets established standards. The Account Project Manager helps drive efficient, high-quality delivery and speed to market.

The position manages client relationships and serves as the main point of contact during Commercial Team absences. It owns project schedules, coordinates internal and external contributors, supports production and shipping accuracy, and maintains project documentation and compliance. Success is measured by delivery performance, client satisfaction, timeline and documentation accuracy, shipment accuracy, timely invoicing, and adherence to company and project procedures.

Requirements

• Required client-facing experience and proven success managing complex, multi-stakeholder accounts.
• Demonstrated ability to manage complex projects, multiple workstreams, and cross-functional teams.
• Excellent working knowledge of Word, Excel, PowerPoint, and Teams.
• ERP and CRM experience.
• Clear, concise verbal and written communication and professional, effective email etiquette.
• Ability to plan, organize, and prioritize effectively, maintain rigorous attention to detail, and follow through on verbal and written commitments.
• Sound decision-making: acts quickly, escalates appropriately, and takes a firm stand when needed without being abrasive.
• Ability to direct others, set clear direction, and motivate cross-functional partners; collaborates across functions and supports peers and leaders to achieve project outcomes.
• Proactivity, agility, a learning mindset, flexibility amid change and complexity, and willingness to embrace new challenges and changing priorities.
• Strong track record of accountability and reliability; directs cross-functional teams with clarity and drives continuous improvement.
• Listening and empathy, including seeking to understand others’ viewpoints and team challenges.
• Initiative and urgency, including presenting problems with solutions.
• Ability to walk, sit, and stand regularly; use hands to handle, finger, or feel objects, tools, or controls; occasionally crouch or kneel; and occasionally lift or exert up to 20 pounds.
• Ability to work for long periods at a computer.

Nice To Haves

• Proficiency in Smartsheet or similar project management tools.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Maintain and grow client relationships by understanding clients’ businesses, organizational structures, approval workflows, deployment processes, store operations, and key calendar milestones.
• Serve as the main point of contact during Commercial Team absences and provide consistent in-house client support.
• Track approvals, manage special requests, oversee client-supplied goods, and maintain appropriate response and engagement through email and meetings.
• Own and manage full project schedules, milestone plans, and timelines.
• Lead key internal meetings and align design, engineering, estimating, production, and other cross-functional partners.
• Follow through on internal team requests and ensure deliverables are completed on time.
• Escalate risks or missed milestones promptly, with data-backed solutions and mitigation strategies.
• Manage complex, multi-workstream projects involving internal teams and external partners.
• Track, collect, and maintain required client deliverables.
• Coordinate with Production to ensure displays are produced and shipped accurately, including verifying shipping methods and required pack-out levels.
• Provide Production with complete, accurate, and timely order details.
• Bridge communication between customers and Production to ensure clarity and alignment.
• Maintain compliance with company policies, SOPs, contract terms, designs, quotes, estimates, credit requirements, and quality standards.
• Generate accurate client invoices when projects are complete.
• Keep project documentation and paperwork organized and on file.
• Organize and maintain client-specific materials, including planograms, store surveys, and reference documents.
• Travel up to 15% of the time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed