Account Project Manager

Outform Group • Union City, CA

1d • Onsite

About The Position

The Account Project Manager supports Outform’s business growth by partnering with Sales to coordinate client solutions and oversee end-to-end project execution. The role manages timelines, deliverables, and daily client communication while ensuring work meets established standards. The position is central to efficient, high-quality delivery and speed to market.

The Account Project Manager maintains client relationships, learns clients’ business and operating processes, tracks approvals and special requests, and serves as the main point of contact during Commercial Team absences. The role leads project schedules and internal meetings, coordinates cross-functional partners and external contributors, tracks client deliverables, and escalates project risks with mitigation strategies. It also coordinates production and shipping details, maintains project and client documentation, ensures compliance with company and project requirements, and generates accurate client invoices after project completion.

The position works in a normal office environment and requires travel up to 15% of the time. Long periods of computer work are required. Physical activities include walking, sitting, standing, handling objects or controls, occasional crouching or kneeling, and occasionally lifting or exerting up to 20 pounds.

Requirements

• Client-facing experience, including proven success managing complex, multi-stakeholder accounts.
• Demonstrated ability to manage complex projects, multiple workstreams, and cross-functional teams.
• Excellent working knowledge of Word, Excel, PowerPoint, and Teams.
• ERP and CRM experience.
• Clear, concise verbal and written communication and professional, effective email etiquette.
• Ability to plan, organize, and prioritize effectively, with rigorous attention to detail and follow-through on commitments.
• Ability to act quickly, escalate appropriately, and take a firm stand when needed without being abrasive.
• Ability to direct others, set clear direction, and collaborate across functions to achieve project outcomes.
• Accountability, reliability, and a strong work ethic.
• Bachelor’s degree or equivalent experience; a bachelor’s degree is preferred.
• Ability to travel up to 15% of the time.
• Ability to perform the described physical activities, including occasionally lifting or exerting up to 20 pounds.

Nice To Haves

• Proficiency in Smartsheet or similar project management tools.
• Bachelor’s degree.

Responsibilities

• Maintain and grow client relationships by understanding clients’ businesses, organizational structures, approval workflows, deployment processes, store operations, and key calendar milestones.
• Serve as the main point of contact during Commercial Team absences and provide consistent in-house client support.
• Track approvals, manage special requests, oversee client-supplied goods, and maintain client communication through emails and meetings.
• Own and manage project schedules, milestone plans, and timelines.
• Lead key internal meetings and align design, engineering, estimating, production, and other cross-functional partners.
• Follow up on internal team requests to ensure deliverables are completed on time.
• Escalate risks or missed milestones promptly, with data-backed solutions and mitigation strategies.
• Manage complex projects and multiple workstreams involving internal teams and external partners.
• Track, collect, and maintain required client deliverables.
• Coordinate with Production to ensure displays are produced and shipped accurately, including verifying shipping methods and pack-out levels.
• Provide complete, accurate, and timely order details to Production and bridge communication between customers and Production.
• Maintain compliance with company policies, SOPs, contract terms, designs, quotes, estimates, credit requirements, and quality standards.
• Generate accurate client invoices after project completion.
• Organize and retain project documentation and paperwork.
• Organize and maintain client-specific planograms, store surveys, and reference materials.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level