Fabrication Account/Project Manager

Kloeckner•Dallas, TX

About The Position

The Fabrication Account Manager serves as the primary contact for assigned accounts and manages Outside Processing (OOP) from project award through completion. The role oversees customer relationships, order management, forecasting, scheduling, inventory and supply chain coordination, quality, and customer service. The manager handles multiple projects while ensuring schedules, quality standards, and company policies are met, and collaborates with internal and external customers to support Kloeckner Metals’ vision and mission. The position plans, develops, implements, and evaluates processes for on-time material delivery from supplier to customer, including analyzing customer forecasts and managing supplier schedules. It also supports efficient and economical performance in relation to profit and year-end goals.

Requirements

Bachelor’s degree in supply chain management or a related field and/or 5–7 years of relevant experience preferred.
Strong written and verbal communication skills, including the ability to interpret business reports and data.
Proficiency in business math, statistics, algebra, and basic geometry.
Strong problem-solving skills and ability to interpret written, verbal, diagram, and schedule instructions.
Advanced proficiency with spreadsheets, databases, inventory and order-processing systems, email, and internet applications.
Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; and works well in group problem-solving situations.
Manages difficult or emotional customer and employee situations; responds promptly to customer and departmental needs; solicits customer feedback; responds to service requests; and meets commitments.
Communicates clearly and persuasively in positive or negative situations, listens and seeks clarification, responds well to questions, demonstrates group presentation skills, and participates in and leads meetings.
Completes managerial tasks correctly and on time and supports organizational goals and values.
Prioritizes and plans OOP Department work activities, uses time efficiently, plans for additional resources, and sets goals and objectives.
Excellent interpersonal skills and a collaborative management style.
Strong commitment to high professional ethical standards in a diverse workplace.
Excels in a fast-paced, community environment.
Persuasive with details and facts.
Delegates responsibilities effectively.

Nice To Haves

Epicor experience.

Responsibilities

Process timely and accurate purchase orders in accordance with customer needs.
Monitor the integrity of Bills of Material (BOM) and manage inventory accuracy.
Maintain pricing verification and updates.
Build and maintain strong, long-term client relationships.
Develop and maintain working knowledge of end-user applications for assigned accounts.
Manage aged inventory.
Prepare monthly reports on account status.
Communicate the progress of monthly and quarterly initiatives to internal and external stakeholders.
Advise management about challenging customer requests and escalate issues as needed.
Ensure efficient and economical performance in relation to profit and year-end goals.
Plan, develop, implement, and evaluate processes for on-time material delivery from supplier to customer.
Analyze customer forecasts and manage supplier schedules.
Manage multiple projects while meeting schedules, quality standards, and company policies.
Perform other related duties as assigned.

Benefits

401(k) with company match
Paid time off
Paid holidays
Health insurance, including medical, prescription drug, dental, and vision coverage
Health Savings Account (HSA)
Wellness stipend
Paid life insurance
Paid short- and long-term disability insurance
Adoption assistance (financial)
Adoption and fertility navigation support
Referral program
Employee Assistance Program
Employee discount
Tuition reimbursement