Account Manager

Otis Elevator Co.•Madison, WI

About The Position

Otis Elevator Company is seeking an Account Manager responsible for territory sales, margin growth, and customer satisfaction in the Madison, Wisconsin territory. The role serves as a technical sales consultant to customers and focuses on developing and maintaining customer relationships, achieving sales objectives, and growing sales and margins. The Account Manager retains and renews maintenance agreements by improving customer satisfaction, manages account relationships to identify renewal and repair opportunities, and conducts sales planning and needs assessments. The position works with Operations to help resolve customer concerns and partners with the branch business development sales team to identify opportunities. It also communicates competitive feedback and market dynamics internally and uses Otis sales tools and CRM to manage opportunities, pipeline, and sales forecasts. Otis provides intensive training in technology, processes, and soft skills, with opportunities to exchange ideas with experienced colleagues. The company describes itself as a global elevator and escalator manufacturing, installation, and service company with approximately 72,000 employees and operations in more than 200 countries and territories.

Requirements

Bachelor’s degree or equivalent work experience required.
Ability to work in a highly team-oriented and dynamic environment.
Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
Customer-centric approach and a strong desire to achieve customer satisfaction.
Self-motivation and ability to manage multiple simultaneous projects and responsibilities.
Comfort working in a technical environment using Microsoft-based computer software.
Strong leadership, goal orientation, time management, and organizational skills.

Nice To Haves

2–4 years of experience in outside sales, property management, or HVAC sales.

Responsibilities

Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; and serve as a technical sales consultant to customers in the assigned territory.
Drive territory sales and margin growth.
Retain and renew current maintenance agreements by improving customer satisfaction through the MFA program.
Manage and nurture account relationships to drive renewals and repair opportunities.
Conduct sales planning and needs assessments to inform account targeting, including expansion within the existing installed base and renewal efforts.
Assist Operations with resolving customer concerns.
Partner with the branch business development sales team to identify business development opportunities.
Communicate competitive feedback and market dynamics internally to improve the solution set and refine messaging.
Use Otis sales tools to track opportunities, pipeline, and forecast sales results.
Manage opportunities in the CRM pipeline and provide accurate forecasts.

Benefits

401(k) plan with a generous company match and automatic retirement contribution.
Medical, prescription drug, dental, and vision coverage for the employee and eligible dependents.
Three weeks of paid vacation and paid company holidays.
Paid sick leave, employee assistance, and wellness incentive programs.
Life insurance and disability coverage.
Voluntary legal, pet, home, and auto insurance options.
Birth/adoption and parental leave benefits, as well as adoption assistance.
Tuition reimbursement program.
Service anniversary recognition and spot performance bonus opportunities.
Training in technology, processes, and soft skills.
Employee Scholar Program sponsorship for degree or certification programs.