Account Manager

Normet Group•Elko New Market, MN

19d

About The Position

The Account Manager develops and executes a market-area business plan and sales strategy in conjunction with the Sales Director, North America, aligned with Normet’s long-term strategic objectives. The role analyzes markets, customers, competitors, trends, challenges, and product developments to identify sales and new-product opportunities, and uses a solutions-focused, value-added selling approach to manage accounts and penetrate new markets. The Account Manager builds relationships with existing and prospective customers at all organizational levels, develops sales potential within an assigned territory, and matches Normet products and services to customer and project needs. The position also maintains customer and sales records, prepares customized proposals, gathers customer feedback, promotes training, and represents Normet at trade association meetings. Normet is a global technology company serving mining, tunnelling, and construction, operating in more than 30 countries with over 1,800 experts. Its culture is founded on the values Caring, Committed, and Courageous.

Requirements

Thorough understanding of solutions-based approaches, value-added selling practices, and account management.
Knowledge of Normet products and services and the ability to use competitive sales techniques.
Thorough understanding of competitors’ strengths and weaknesses.
Ability to analyze markets, customers, competition, trends, challenges, and product developments.
Ability to build and maintain relationships with customer personnel at all levels, including executive decision makers.
Ability to prepare customized proposals and maintain accurate customer, quotation, sales, and activity records.
Adherence to company policies, procedures, and business ethics codes.

Responsibilities

Develop a market-area business plan and sales strategy with the Sales Director, North America, aligned with Normet’s long-term strategic objectives and goals.
Analyze markets, customers, competition, trends, challenges, and product developments to identify sales and new-product opportunities.
Develop and initiate plans to penetrate new markets.
Build and maintain strong relationships with assigned accounts and develop new customer accounts, engaging staff at all levels.
Cultivate business relationships with executive decision makers in key accounts.
Use company-generated leads to expand the customer base and enter new market areas.
Develop sales potential within the assigned territory using competitive sales techniques and knowledge of Normet products and services.
Maintain a thorough understanding of competitors’ strengths and weaknesses.
Coordinate with the Sales Director on customer pricing and discounts.
Maintain an up-to-date customer database, including key contacts such as mine and project managers, maintenance supervisors, and engineering personnel.
Promote and sell training opportunities.
Develop account plans to identify suitable Normet products for customer and project applications, define account-management processes, and track performance.
Visit assigned key customers periodically to observe operations and obtain feedback on Normet EQ, GCCT, X-Rock, and Service performance, needs, and issues.
Communicate customer feedback, needs, suggestions, and complaints about EQ, GCCT, X-Rock, and Service to the appropriate manager and Sales or Service Coordinator.
Create customized proposals that efficiently meet specific customer requirements.
Maintain accurate, updated records of quotations, sales, and account activity.
Stay informed about market conditions, products and updates, service offerings, and innovative technologies using available resources.
Represent Normet professionally at trade association meetings to promote its products and services.
Comply with Normet policies, procedures, and business ethics codes.
Perform other related duties as assigned by managers.