Account Manager

Green Top Farms & Green Deliveries•New York, NY

12d•$70,000 - $85,000•Hybrid

About The Position

The Account Manager is the primary point of contact for enterprise clients and is responsible for client satisfaction, operational alignment, and account growth. The role collaborates with sales, operations, culinary, logistics, and other teams to ensure consistent execution and long-term partnership success. The ideal candidate is organized, proactive, solutions-oriented, relationship-focused, and comfortable managing both client expectations and operational details. Hospitality or food-service experience, continuous improvement, and accountability are important to success. The position is hybrid, based in Brooklyn, New York, and is full-time, Monday through Friday. Occasional weekend availability may be required based on business needs. The role reports to the Director of Business. The base salary is $70,000–$85,000 per year, with bonus incentives.

Requirements

At least 3 years of experience in hospitality, workplace dining, food service, or account management.
Experience interpreting business goals and applying techniques and strategies to help achieve them.
Experience interacting and building relationships with internal and external customers at all levels and with varied skill sets.
Experience using Google Workspace or Microsoft Office Suite.
Strong organization and attention to detail.
Commitment to personal accountability and continuous learning.
Excellent communication and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Experience with CRM platforms; HubSpot is preferred.
Experience with inventory or operations systems; Fishbowl or similar is preferred.
Experience with project management software; Asana is preferred.
Bachelor’s degree or equivalent experience.

Responsibilities

Serve as the main client contact and provide responsive, professional communication.
Build strong client relationships and maintain long-term partnerships.
Listen to and address client needs, feedback, and concerns; lead regular check-ins and performance discussions.
Identify upsell, cross-sell, and renewal opportunities.
Monitor account performance and align services with client goals and budgets.
Partner with Sales on account expansion and strategic planning.
Coordinate with Culinary, Logistics, and Operations to support seamless execution.
Manage and enter sales orders accurately in the inventory system.
Communicate client needs clearly across teams.
Support launches, program changes, and service improvements.
Take on additional responsibilities as needed to support business priorities and successful account execution.
Maintain accurate client records, contracts, and updates.
Track KPIs and prepare client and internal reports.
Contribute to process improvement and standardization.