Account Manager

Transfr•Denver, CO

15d•Remote

About The Position

Transfr is seeking an Account Manager to drive customer retention, strengthen partner relationships, and support recurring revenue growth across a large portfolio. The Account Manager owns the end-to-end renewal process for approximately 250 partners, using a tech-touch approach that combines automated outreach with targeted, personalized engagement. The role uses customer health data, manages renewal timelines, maintains accurate forecasts, and identifies opportunities for upsells and multi-year agreements. It supports Transfr’s education, workforce development, and public-sector partners and helps ensure they continue to see value in the company’s immersive career exploration and training solutions. This is a 100% remote position. The ideal candidate resides in Florida, Arizona, or Colorado. The base salary range is $90,000–$110,000, and the role is also eligible to participate in the company’s variable compensation and equity program. Actual compensation may vary based on experience, skills, education, location, and internal equity considerations.

Requirements

2–4 years of experience in account management, renewals, or customer success, ideally managing a high-volume portfolio.
Proven track record of meeting or exceeding renewal targets.
Strong organizational, prioritization, and analytical skills.
Excellent written and verbal communication skills.
Proficiency with Salesforce or a similar CRM platform.
Strong attention to detail and ability to manage multiple accounts and deadlines.
Must be authorized to work in the United States without restriction.

Nice To Haves

Experience with automated email sequencing or scaled customer success programs.
Experience working with education, workforce development, or public-sector customers.

Responsibilities

Manage approximately 250 accounts and drive timely renewals while minimizing churn.
Use customer health data and engagement insights to identify risks and prioritize account outreach.
Manage and refine automated renewal email cadences and provide timely, personalized follow-up to secure signed agreements.
Identify and drive upsells and multi-year renewals to increase recurring revenue and strengthen partner relationships.
Collaborate with Customer Success and internal teams to resolve renewal challenges and mitigate risks.
Maintain Salesforce records of renewal activity, quotes, and customer communications, and provide accurate forecasts.
Improve renewal workflows and outreach strategies to increase efficiency and consistency.