Account Manager (Commercial Landscaping)

LandCare • Flowery Branch, GA

6d

About The Position

The Account Manager is a high-impact role working closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful client relationships. The role manages existing customer relationships, develops new business opportunities, and identifies opportunities to network within the industry. It focuses on customer satisfaction and retention, communication and problem-solving, coordinating client expectations with production, and identifying landscape maintenance and enhancement opportunities. The Account Manager also promotes sustainable landscape solutions that meet client needs.

Responsibilities

• Drive customer satisfaction and retention by understanding customers’ individual needs and the spaces important to them.
• Provide excellent service and communication, with a focus on problem-solving.
• Promote high standards for customer service, safety, and LandCare’s culture.
• Manage organization, leadership, and communication between clients and the production team.
• Maintain LandCare’s Landscape Quality Audit process with the Production Manager to identify property maintenance needs and enhancement opportunities.
• Create client proposals, contracts, recommendations, and estimates designed to meet each client’s objectives.
• Coordinate client expectations with production realities to ensure projects reflect the company’s commitment to quality.
• Promote sustainable solutions that support the health of the planet while meeting client needs.
• Identify new business opportunities by cultivating and maintaining relationships with existing customers.
• Prospect for potential clients and pursue new business relationships through authentic relationship building.
• Participate in, organize, and lead networking events with potential and existing customers.
• Engage with property owners interested in thoughtfully designed outdoor environments that benefit people and the planet.
• Participate in programs focused on building operational excellence.
• Engage in networking and growth opportunities through the Women’s Initiative Network.
• Participate in book clubs and other learning initiatives that support professional growth.

Benefits

• Competitive base salary
• Team-based profit-sharing program
• 401(k) with a 3.5% company match
• Company-provided vehicle
• Medical, dental, and vision coverage
• Paid time off
• Nine corporate holidays
• Formal training and development program
• Mentorship and training programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed