Account Manager (Commercial Landscaping)

LandCare • Durham, NC

6d

About The Position

The Account Manager is a high-impact role working closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful client relationships. The position manages existing relationships, develops new business opportunities, and identifies networking opportunities within the commercial landscaping industry. It focuses on client satisfaction and retention, communication and problem-solving, coordination between client expectations and production, and promoting sustainable landscape solutions. The role also supports professional development through operational excellence programs, networking, learning initiatives, mentorship, and training.

Responsibilities

• Drive customer satisfaction and retention by understanding customers’ needs and the outdoor spaces they value.
• Provide excellent service and communication with a focus on problem-solving.
• Promote high standards for customer service, safety, and LandCare’s culture.
• Coordinate communication and organizational management between clients and production teams.
• Maintain LandCare’s Landscape Quality Audit process with the Production Manager to identify property maintenance needs and enhancement opportunities.
• Create client proposals, contracts, recommendations, and estimates tailored to each client’s objectives.
• Coordinate client expectations with production realities to ensure projects meet quality standards.
• Promote sustainable solutions that support the health of the planet while meeting client needs.
• Identify new business opportunities by cultivating relationships with existing customers.
• Prospect for potential clients and pursue new business relationships through relationship building.
• Participate in, organize, and lead networking events for potential and existing customers.
• Engage with property owners interested in thoughtfully designed outdoor environments.
• Participate in programs focused on building operational excellence.
• Engage in networking and growth opportunities through the Women’s Initiative Network.
• Participate in book clubs and other continuous learning initiatives.

Benefits

• Competitive base salary
• Team-based profit sharing program
• 401(k) with a 3.5% company match
• Company-provided vehicle
• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Nine corporate holidays
• Formal training and development program
• Mentorship and training programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed