Landscaping Account Manager

Level Green Landscaping•Glen Burnie, MD

1d•$65,000 - $90,000

About The Position

Level Green Landscaping is hiring a Landscaping Account Manager for its Howard County market, including Columbia, Ellicott City, Elkridge, Fulton, North Laurel, Savage, and surrounding areas. The role manages and grows landscape maintenance accounts while serving as the primary client contact and coordinating with operational and business development teams. Services include landscape enhancements, design, maintenance, and snow and ice management. The position also includes client communication during winter weather and assistance with on-site snow removal operations. The company describes its culture as focused on open exchange of ideas, community partnerships, safety, exceptional client service, and horticultural and environmental services. Job-specific equipment and safety gear are provided.

Requirements

At least two years of experience in landscaping and/or grounds maintenance.
At least two years of account management customer service experience.
Authorized to work in the United States.
Valid U.S. government state-issued driver's license and a satisfactory driving record.
Sufficient knowledge of native plants in the DC/Maryland/Virginia metropolitan area.
At least 21 years of age.
Available to work Saturdays and in inclement weather.
At least two years of sales experience in landscaping, grounds maintenance, or a related industry working closely with property management and commercial real estate.
Experience interacting with and selling to senior-level managers in commercial real estate or related industries.
Above-average proficiency with computer operations and CRM systems.
Articulate written and verbal communication skills.
Ability to manage time and workload effectively and autonomously.

Responsibilities

Serve as the primary point of contact for clients, building and maintaining long-lasting relationships and exceeding client expectations with exceptional service.
Manage and grow a portfolio of landscape maintenance accounts.
Collaborate with operational teams to ensure high-quality service delivery.
Advise clients on potential site enhancements and propose work to achieve sales goals.
Communicate proactively with internal and external decision-makers and influencers, reflecting integrity and transparency.
Conduct site walkthroughs with clients to ensure quality and service expectations are met or exceeded.
Resolve client concerns promptly and professionally to support contract renewal and customer retention.
Collaborate with the Business Development Team to identify opportunities within existing accounts and assist with accurate estimates for new projects.
Manage client communications during winter weather events and assist with on-site snow removal operations.