Account Manager (Commercial Landscaping)
About The Position
The Account Manager is a high-impact role that works closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful client relationships. The position manages existing client relationships, develops new business opportunities, and identifies industry networking opportunities. It focuses on customer satisfaction and retention, communication and problem-solving, coordinating client expectations with production, and recommending landscape maintenance and enhancement solutions. The Account Manager also promotes sustainable landscape solutions and participates in training, mentorship, networking, and other professional development programs.
Responsibilities
- Drive customer satisfaction and retention by understanding customers’ needs and their properties.
- Provide excellent service and communication, with an emphasis on problem-solving.
- Promote high standards for customer service, safety, and LandCare's culture.
- Coordinate communication and organizational needs between clients and production teams.
- Maintain the Landscape Quality Audit process with the Production Manager to identify property maintenance needs and enhancement opportunities.
- Create client proposals, contracts, recommendations, and estimates tailored to client objectives.
- Coordinate client expectations with production realities to ensure projects meet quality standards.
- Promote sustainable landscape solutions that meet client needs and support the health of the planet.
- Cultivate and maintain business relationships with existing customers to identify new business opportunities.
- Prospect for potential clients and pursue new business relationships through relationship building.
- Participate in, organize, and lead networking events for potential and existing customers.
- Engage with property owners interested in thoughtfully designed outdoor environments.
- Participate in programs focused on operational excellence and professional growth, including networking, learning, mentorship, and training opportunities.
Benefits
- Competitive base salary
- Team-based profit-sharing program
- 401(k) with a 3.5% company match
- Company-provided vehicle
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Nine corporate holidays
- Formal training and development program
- Mentorship and training programs
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
