Account Manager (Commercial Landscaping)

LandCare•Palm Beach, FL

About The Position

The Account Manager is a high-impact role that works closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful client relationships. The role manages existing relationships, develops new business opportunities, and identifies industry networking opportunities. It combines client service and retention, business development, and participation in professional development programs. The position also promotes sustainable landscape solutions that support the planet while meeting client needs.

Responsibilities

Understand customers’ individual needs and drive customer satisfaction and retention.
Provide excellent customer service and communication, with a focus on problem-solving.
Promote high standards for customer service, safety, and LandCare’s culture.
Coordinate communication and organization between clients and production teams.
Maintain the Landscape Quality Audit process with the Production Manager to identify property maintenance needs and enhancement opportunities.
Create client proposals, contracts, recommendations, and estimates tailored to client objectives.
Coordinate client expectations with production realities to ensure projects meet quality standards.
Promote sustainable landscape solutions that meet client needs and support planetary health.
Cultivate and maintain relationships with existing customers to identify new business opportunities.
Prospect for potential clients and pursue new business relationships through relationship building.
Participate in, organize, and lead networking events for potential and existing customers.
Engage with property owners interested in thoughtfully designed outdoor environments that benefit people and the planet.
Participate in programs focused on operational excellence and professional growth, including networking, learning, mentorship, and training opportunities.