Account Manager (Commercial Landscaping)

LandCare•Frederick, MD

6h•$65,000 - $80,000

About The Position

The Account Manager is a high-impact role responsible for building and maintaining meaningful client relationships while supporting customer satisfaction, retention, and new business development. The role works closely with the Branch Manager, Production Manager, and production teams to coordinate client needs and service delivery. It also involves developing existing accounts, prospecting for new clients, and creating networking opportunities within the commercial landscaping industry.

Responsibilities

Drive customer satisfaction and retention by understanding individual customer needs.
Provide excellent, courteous communication and service, with an emphasis on constructive problem-solving.
Promote high standards for customer service and safety, as well as LandCare’s culture and core values, within a positive team environment.
Coordinate communication and organization between clients and production teams, and work cooperatively to find service-delivery solutions.
Maintain LandCare’s Landscape Quality Audit process with the Production Manager to identify property maintenance needs and enhancement opportunities.
Create client proposals, contracts, recommendations, and estimates designed to meet client objectives and priced accurately and appropriately.
Cultivate and maintain business relationships with existing customers to identify new business opportunities.
Actively prospect for potential clients and pursue new business relationships.
Participate in, organize, and lead networking events to build relationships with potential and existing customers and represent LandCare as an industry leader.