Account Manager (Commercial Landscaping)

LandCare•Allentown, PA

22h

About The Position

The Account Manager manages existing client relationships, develops new customers, and creates networking opportunities within the commercial landscaping industry. Working closely with the Branch Manager, Production Manager, and production teams, this high-impact role builds and maintains meaningful client relationships and helps deliver landscape services that meet customer objectives. The role focuses on client service and retention, including understanding customer needs, communicating constructively, solving problems, coordinating between clients and production teams, and maintaining the Landscape Quality Audit process with the Production Manager. It also supports business growth by identifying and pursuing new opportunities, developing customer relationships, and organizing or participating in networking events.

Responsibilities

Drive customer satisfaction and retention by understanding individual customer needs.
Provide excellent, courteous service and communication with a focus on problem solving.
Promote high standards for customer service and safety, along with LandCare’s culture and core values, in a positive team environment.
Coordinate communication and organizational management between clients and production teams, and work cooperatively to find service-delivery solutions.
Maintain LandCare’s Landscape Quality Audit process with the Production Manager to identify property maintenance needs and enhancement opportunities.
Create client proposals, contracts, recommendations, and estimates that meet client objectives and are accurately and appropriately priced.
Cultivate and maintain business relationships with existing customers to identify new business opportunities.
Prospect for potential clients and pursue new business relationships.
Participate in, organize, and lead networking events with potential and existing customers.