Account Manager (Commercial Landscaping)
About The Position
The Account Manager manages existing client relationships, develops new business opportunities, and identifies industry networking opportunities. Working closely with the Branch Manager, Production Manager, and production teams, this role helps align client expectations with production capabilities and maintain high-quality landscape services. The position focuses on customer satisfaction and retention, effective communication, proposals and recommendations, and sustainable landscape solutions that meet client needs. The role also includes prospecting for potential clients, building business relationships, and participating in or leading networking events. The company offers professional development through operational excellence programs, networking and growth opportunities, learning initiatives, mentorship, and training. The company describes itself as having more than 3,000 team members and three decades in business, with a focus on caring for its team, supporting communities, and building a greener future.
Responsibilities
- Build customer satisfaction and retention by understanding clients’ individual needs.
- Provide excellent service and communication, with an emphasis on problem-solving.
- Promote high standards for customer service, safety, and company culture.
- Coordinate communication and leadership between clients and production teams.
- Maintain the Landscape Quality Audit process with the Production Manager to identify property maintenance needs and enhancement opportunities.
- Create client proposals, contracts, recommendations, and estimates tailored to client objectives.
- Coordinate client expectations with production capabilities to support quality project delivery.
- Promote sustainable landscape solutions that support planetary health and meet client needs.
- Cultivate relationships with existing customers to identify new business opportunities.
- Prospect for potential clients and pursue new business relationships through relationship building.
- Participate in, organize, and lead networking events for potential and existing customers.
- Participate in professional development, networking, learning, mentorship, and training opportunities.
Benefits
- Competitive base salary
- Team-based profit sharing program
- 401(k) with 3.5% company match
- Company-provided vehicle
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Nine corporate holidays
- Formal training and development program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
