Account Manager (Commercial Landscaping)
About The Position
The Account Manager is a high-impact role that works closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful client relationships. The role manages existing relationships, develops new business opportunities, and identifies industry networking opportunities. The Account Manager drives client satisfaction and retention through attentive service, communication, and problem-solving. The role connects client expectations with production capabilities, supports landscape quality audits, and develops proposals, contracts, recommendations, and estimates tailored to client objectives. It also promotes sustainable landscape solutions that benefit clients and the planet. The position develops business by nurturing existing customer relationships, prospecting for new clients, and participating in or leading networking events. The company also offers opportunities for operational development, mentorship, training, and other professional growth initiatives.
Responsibilities
- Drive customer satisfaction and retention by understanding customers’ individual needs and the spaces they value.
- Provide excellent customer service and communication, with a focus on problem-solving.
- Promote high standards for customer service, safety, and company culture.
- Coordinate communication and provide organizational leadership between clients and production teams.
- Maintain the Landscape Quality Audit process with the Production Manager to identify property maintenance needs and enhancement opportunities.
- Create client proposals, contracts, recommendations, and estimates designed to meet client objectives.
- Coordinate client expectations with production realities to ensure projects meet quality standards.
- Promote sustainable solutions that support the health of the planet while meeting client needs.
- Cultivate and maintain relationships with existing customers to identify new business opportunities.
- Prospect for potential clients and pursue new business relationships through relationship building.
- Participate in, organize, and lead networking events for existing and potential customers.
- Participate in programs and initiatives focused on operational excellence and professional growth.
Benefits
- Competitive base salary of $75,000–$100,000 annually, commensurate with experience
- Team-based profit-sharing program
- 401(k) with a 3.5% company match
- Company-provided vehicle
- Medical, dental, and vision coverage
- Paid time off
- Nine corporate holidays
- Formal training and development program
- Mentorship and training programs
- Professional networking and learning opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
