Account Manager (Commercial Landscaping)

LandCare•Palm Beach, FL

About The Position

The Account Manager is a high-impact role that works closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful client relationships. The role manages existing relationships, develops new business opportunities, and identifies networking opportunities within the commercial landscaping industry. It focuses on customer satisfaction and retention, coordinating client expectations with production capabilities, and delivering quality landscape services and sustainable solutions.

Responsibilities

Understand customers’ individual needs and drive customer satisfaction and retention.
Provide excellent service and communication, with a focus on problem-solving.
Promote high standards for customer service, safety, and LandCare’s culture.
Coordinate communication and leadership between clients and production teams.
Maintain LandCare’s Landscape Quality Audit process with the Production Manager to identify property maintenance needs and enhancement opportunities.
Create client proposals, contracts, recommendations, and estimates tailored to client objectives.
Coordinate client expectations with production capabilities to ensure projects meet quality commitments.
Promote sustainable solutions that support planetary health and meet client needs.
Cultivate and maintain business relationships with existing customers to identify new business opportunities.
Prospect for potential clients and pursue new business relationships through relationship building.
Participate in, organize, and lead networking events for potential and existing customers.