Account Manager (Commercial Landscaping)

LandCare•Durham, NC

About The Position

This high-impact role works closely with the Branch Manager, Production Manager, and production teams to build and maintain meaningful client relationships. The Account Manager manages existing relationships, develops new business opportunities, and identifies networking opportunities within the industry. The position focuses on customer satisfaction and retention, coordinating client expectations with production, and creating proposals and recommendations that meet client objectives. It also promotes sustainable landscape solutions and supports ongoing professional development.

Responsibilities

Build customer satisfaction and retention by understanding customers’ needs and the outdoor spaces they value.
Provide excellent service and communication, with a focus on problem-solving.
Promote high standards for customer service, safety, and LandCare’s culture.
Coordinate communication and leadership between clients and production teams.
Maintain LandCare’s Landscape Quality Audit process with the Production Manager to identify property maintenance needs and enhancement opportunities.
Create client proposals, contracts, recommendations, and estimates designed to meet client objectives.
Coordinate client expectations with production realities to support quality project outcomes.
Promote sustainable landscape solutions that meet client needs and support planetary health.
Develop new business opportunities by cultivating and maintaining relationships with existing customers.
Prospect for potential clients and pursue new business relationships through relationship building.
Participate in, organize, and lead networking events for potential and existing customers.
Participate in professional development programs, networking and growth opportunities, book clubs, learning initiatives, mentorship, and training programs.