Landscaping Account Manager

Level Green Landscaping•Upper Marlboro, MD

1d•$65,000 - $90,000

About The Position

Level Green Landscaping is hiring a Landscaping Account Manager for its Southern Maryland market, including Prince George's, Charles, Calvert, and St. Mary's counties. The company provides landscape enhancement, design, maintenance, and snow services and emphasizes client service, safety, community partnerships, and open exchange of ideas. The Account Manager serves as the primary client contact, manages and grows a portfolio of landscape maintenance accounts, and works with operational and business development teams to ensure service quality and identify sales opportunities. The role includes advising clients on site enhancements, conducting site walkthroughs, resolving client concerns, supporting account renewals and retention, and communicating with clients during winter weather events. The position also assists with on-site snow removal operations.

Requirements

At least two years of experience in landscaping and/or grounds maintenance.
At least two years of account management or customer service experience.
Authorization to work in the United States.
A valid U.S. government state-issued driver's license and a satisfactory driving record.
Sufficient knowledge of native plants in the DC/Maryland/Virginia metropolitan area.
At least 21 years of age.
Availability to work Saturdays and in inclement weather.
At least two years of sales experience in landscaping, grounds maintenance, or a related industry working closely with property management and commercial real estate.
Experience interacting with and selling to senior-level managers in commercial real estate or related industries.
Above-average computer operational skills and proficiency with CRM systems.
Strong written and verbal communication skills.
Ability to manage time and workload effectively and autonomously.

Responsibilities

Serve as the primary point of contact for clients and build and maintain long-lasting relationships while exceeding client expectations.
Manage and grow a portfolio of landscape maintenance accounts.
Collaborate with operational teams to ensure high-quality service delivery.
Advise clients on potential site enhancements and propose work to achieve sales goals.
Communicate proactively with internal and external decision-makers and influencers.
Conduct site walkthroughs with clients to ensure quality and service expectations are met.
Resolve client concerns promptly and professionally to support contract renewal and customer retention.
Collaborate with the Business Development Team to identify opportunities within existing accounts and assist with accurate estimates for new projects.
Manage client communications during winter weather events and assist with on-site snow removal operations.