Account Manager (Commercial Landscaping)

LandCare • Marietta, GA

5d

About The Position

The Account Manager is a high-impact role that works closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful client relationships. The role manages existing relationships, develops new business opportunities, and identifies opportunities to network within the industry. It focuses on customer satisfaction and retention, strong communication and problem-solving, coordinating client expectations with production, and creating proposals and recommendations that meet client objectives. The position also promotes sustainable landscape solutions and offers access to professional development, mentorship, and training opportunities.

Responsibilities

• Drive customer satisfaction and retention by understanding customers’ individual needs and the spaces they care about.
• Provide excellent service and communication, with a focus on problem-solving.
• Promote high standards for customer service, safety, and LandCare’s culture.
• Organize management, leadership, and communication between clients and the production team.
• Maintain LandCare’s Landscape Quality Audit process with the Production Manager to identify property maintenance needs and enhancement opportunities.
• Create client proposals, contracts, recommendations, and estimates designed to meet each client’s objectives.
• Coordinate client expectations with production realities to ensure projects reflect the company’s quality commitment.
• Promote sustainable solutions that support the health of the planet while meeting client needs.
• Identify new business opportunities by cultivating and maintaining relationships with existing customers.
• Prospect for potential clients and pursue new business relationships through authentic relationship building.
• Participate in, organize, and lead networking events for potential and existing customers as an industry leader and LandCare representative.
• Engage with property owners interested in thoughtfully designed outdoor environments that benefit people and the planet.
• Participate in programs focused on operational excellence.
• Engage in networking and growth opportunities through the Women’s Initiative Network.
• Participate in book clubs and other learning initiatives that support professional growth.

Benefits

• Competitive base salary
• Team-based profit-sharing program
• 401(k) with a 3.5% company match
• Company-provided vehicle
• Medical, dental, and vision coverage
• Paid time off
• Nine corporate holidays
• Formal training and development program
• Mentorship and training programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed