Account Manager - Commercial Landscaping

Granite Hills Group • Raleigh-Durham, NC

3d

About The Position

The Account Manager is the primary point of contact for clients and supports the branch production team in delivering high-quality landscape services. The role is responsible for achieving revenue, profitability, and contract renewal goals through outstanding service and strong client relationships, while growing the branch’s book of business through new sales and business development.

The Account Manager works with clients and the production team to understand client needs, communicate constructively, solve problems, and identify property maintenance needs and enhancement opportunities. The role also develops client proposals, contracts, recommendations, and estimates, and cultivates relationships to support new business.

Responsibilities

• Drive customer satisfaction and retention by understanding individual customer needs.
• Provide excellent, courteous service and communication, with a focus on problem-solving.
• Promote high standards for customer service, safety, company culture, and core values in a positive team environment.
• Manage organization, leadership, and communication between clients and the production team; work cooperatively to find service-delivery solutions.
• Maintain the Landscape Quality Audit process with the Production Manager to identify property maintenance needs and enhancement opportunities.
• Create client proposals, contracts, recommendations, and estimates designed to meet client objectives and priced accurately and appropriately.
• Identify new business opportunities by cultivating and maintaining relationships with existing customers.
• Actively prospect for potential clients and pursue new business relationships.
• Participate in, organize, and lead networking events to build relationships with potential and existing customers and represent Granite Hills Group.

Benefits

• Competitive base pay
• Eligibility to participate in a performance-based bonus program
• 401(k) with a 4% automatically vested company match
• Generous paid time off
• Company-paid holidays
• Medical, dental, vision, and life insurance coverage options
• Sign-on bonus based on experience
• Career advancement and growth opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed