Account Manager
About The Position
The Account Manager leads site operations and manages a service team consisting of Account Supervisors and Recruiters. The role oversees annual revenues between $1 million and $5 million and maintains regular communication with end-user clients and executive-level facility managers to ensure strategic goals and objectives are met. The position is located in Mooresville, Indiana. The Account Manager guides daily service-team operations, builds and maintains client relationships, and coaches, trains, and develops team members. The role oversees recruiting and staffing, associate performance, scheduling, attendance, payroll, financial forecasting, safety, and KPI reporting. It also ensures policies are carried out in accordance with federal and organizational regulations.
Requirements
- High school diploma or GED.
- At least 3 years of experience managing onsite teams.
- Highly effective personnel and process management skills and techniques.
- Proven skills and knowledge in training, coaching, and performance evaluation.
- Knowledge of Microsoft Office software, including Excel, Outlook, PowerPoint, and Word.
- Strong oral and written communication skills.
- Ability to solve complex problems, including financial problems.
- Strong interpersonal and customer service skills.
- Exceptional attention to detail.
- Must be authorized to work in the United States full-time without current or future employer sponsorship.
Nice To Haves
- Bachelor’s degree.
Responsibilities
- Manage and provide guidance to the service team’s daily operations.
- Build and maintain strong client relationships.
- Coach, train, and develop service team members.
- Oversee recruiting to ensure sufficient staffing, including interviewing, hiring, orientation, and training.
- Provide guidance on or manage associate performance.
- Oversee scheduling, attendance, and shift meetings.
- Approve and process payroll.
- Perform trend analysis and financial forecasting.
- Develop and implement a safety program.
- Audit and regularly report on KPIs to ensure policies are executed in accordance with federal and organizational regulations.
Benefits
- Six paid holidays and one paid floating holiday.
- Up to 20 days of paid time off per year.
- Medical, dental, and vision insurance.
- Company-matching 401(k).
- Employee Stock Purchase Program.
- Other programs and perks.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
