Account Manager

Spot Inc.•Tampa, FL

8d•Onsite

About The Position

Spot’s (Sales) Account Managers use the company’s services and freight solutions to identify potential customers, nurture relationships, and build lasting partnerships. They prospect, communicate, quote, develop, operate, and maintain customer accounts. The role includes building a sales pipeline, growing accounts profitably, advising customers on freight and market considerations, coordinating freight operations, and meeting sales and service expectations. The position is onsite five days a week in Tampa, Florida, and is non-exempt and eligible for overtime.

Requirements

Bachelor’s degree.
Two years of sales and customer service experience.
Ability to thrive in a fast-paced environment and meet performance metrics.
Strong negotiation skills, including persuasiveness, aggressiveness, confidence, and resilience.
Entrepreneurial and competitive spirit, passion, and self-motivation.
Organization and attention to detail.
Adaptability, multitasking ability, and a sense of urgency.
Confident decision-making, problem-solving, and issue-resolution skills.

Responsibilities

Understand prospective clients’ shipping requirements and manage a consistent sales pipeline through cold calls and ongoing communication.
Design and execute a strategy for each customer account to create continuous, profitable growth while honoring the commitment to never give back freight.
Advise customers on service offerings, market trends, and industry standards; provide quotes that account for variable factors; and develop strategies and solutions for each client’s challenges.
Maintain operational efficiencies for customer freight through load building, scheduling, issue escalation, and capacity securement.
Work with Carrier Sales to secure viable freight options, contact carriers for additional options, and track shipments when necessary.
Achieve or exceed monthly sales margin and revenue expectations while meeting customer service levels and KPIs.
Communicate proactively with customers, fulfill commitments, exceed service expectations, and investigate and facilitate resolution of shipment and delivery problems.