Account Manager

Lessen•Scottsdale, AZ

15d•$70,000 - $75,000

About The Position

Lessen is a technology-enabled property service provider that supports commercial and residential real estate through a data-driven platform and network of vetted service providers. The Account Manager contributes to the Operations teams by identifying growth opportunities, managing client concerns, and leading strategic initiatives. The role works with clients to understand their portfolios, develop growth strategies, maintain strong relationships, and ensure service excellence. It also monitors client outcomes and market developments, documents account activity and metrics, and helps keep projects within budget.

Requirements

At least 5 years of experience in account management or sales-related roles.
Exceptional communication, negotiation, and presentation skills.
Proficiency with CRM software and business tools, including data analytics software, spreadsheets for financial tracking, project management platforms, and communication software.
Financial analysis capabilities, including the ability to make informed decisions based on financial data and profit margins.
Conflict resolution expertise.
Technical proficiency or awareness of tools and techniques used in multifamily renovations.
Time management skills to handle multiple accounts and projects efficiently.
Stakeholder management skills to work effectively with property owners, contractors, and other relevant parties.
Comprehensive understanding of the residential single-family rental landscape and its demands.
Strong business acumen and understanding of customer needs and pain points relating to property management, renovation, and maintenance operations.
Familiarity with local and state regulatory and compliance standards relevant to facilities management or single-family rental property management.

Nice To Haves

Experience focused on property management is an additional consideration.

Responsibilities

Collaborate with Sales, Field Operations, Centralized Services, Product Management, and Implementation teams to align projects with client needs and expectations.
Develop an in-depth understanding of client portfolios and partner with clients to tailor growth strategies.
Serve as the primary contact for client communications, build relationships, and identify opportunities for joint collaboration.
Monitor market developments, client feedback, and industry shifts to develop growth strategies aligned with client and organizational goals.
Lead client retention efforts by ensuring service excellence, anticipating client requirements, and delivering timely solutions.
Document client interactions, sales endeavors, and growth metrics to inform strategic direction.
Achieve or exceed account growth and upsell targets according to plan.
Work with clients to keep projects within allocated budgets and make adjustments for unforeseen costs.
Solicit client feedback on satisfaction, improvement opportunities, and additional service needs.
Proactively monitor and report client KPIs and success metrics.
Perform other duties as assigned.