Account Manager

BLACKHAWK INDUSTRIAL OPERATING CO • Cleveland, OH

13d

About The Position

The Account Manager manages existing and new customer relationships to meet or exceed company sales revenue and profit objectives. The role focuses on industrial sales, product knowledge, customer satisfaction, and providing or coordinating technical support. The Account Manager supports and expands onsite sales and service, communicates market and customer issues to company management, and performs work according to ISO processes and procedures. This position is safety sensitive and subject to drug testing, including cannabis. Compensation includes a $50,000 annual base salary and uncapped performance-based commissions; successful team members typically earn approximately $50,000 in additional annual commissions, for target compensation of $100,000.

Requirements

• High school diploma required.
• 2–5 years of experience in a similar position in industrial sales required.
• High levels of product knowledge.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills.
• Competence using computer software specific to the operation.

Nice To Haves

• Bachelor’s degree in a related field preferred.
• Previous sales or customer service experience preferred.

Responsibilities

• Manage new and existing customer relationships.
• Maintain thorough knowledge of products and present products to customers.
• Follow through with customers to ensure satisfaction.
• Identify and prioritize existing and prospective customers in the territory and keep the mailing list current.
• Study product information, attend seminars, and supervise product tests.
• Attend and contribute to company sales meetings and technical sessions.
• Provide customers with literature and promotional materials to enhance their productivity.
• Provide the General Manager with market information, including trends, new products, and market share in existing and potential accounts.
• Proactively solve customer problems and build and sustain positive customer relationships.
• Provide and coordinate technical support as needed.
• Support and expand onsite sales and service.
• Communicate customer and market issues to company management.
• Promote a culture of safety and personally exhibit, recruit, and coach associates consistent with Core Behaviors.
• Perform other duties as assigned and follow ISO processes and procedures.

Benefits

• Health insurance (BCBS of OK HDHP HSA with employer match, subject to criteria)
• Dental and vision insurance
• 401(k) plan and company match
• Flexible spending accounts (full, limited, and dependent care)
• Company-paid long-term and short-term disability
• Company-paid basic life insurance and AD&D; supplemental and dependent life and AD&D options
• Critical illness insurance with wellness rider
• Accident insurance with wellness rider
• Hospital indemnity insurance
• Employee Assistance Program, including concierge services and travel assistance
• Paid time off
• Paid holidays
• Gym reimbursement
• Quarterly wellness challenge with a chance to win money or prizes
• Tuition reimbursement after one year of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED