Account Manager

MERCH REVOLUTION LLC•Cedar Park, TX

15d•$0 - $65,000•Hybrid

About The Position

The Account Manager drives the delivery of client programs across Brand Revolution’s creative, production, and event services. Working alongside an Account Director, the role ensures projects are executed accurately, on time, on budget, and to the agency’s standards. The Account Manager builds client relationships and leads project operations to provide a seamless, high-value client experience. The position serves as a day-to-day client contact and manages assigned projects from planning through delivery. It coordinates internal teams, tracks schedules and budgets, supports financial administration, and contributes to client strategy, agency processes, and continuous improvement. The role requires working three days per week in either the Cedar Park, Texas, or Denver, Colorado, office, and domestic and international travel for client events, meetings, and site visits.

Requirements

Bachelor’s degree in Marketing, Communications, Events, or a related field, or equivalent practical experience.
At least 3 years of experience in account management or client services.
Experience managing multiple concurrent projects with accuracy and attention to detail.
Strong understanding of agency workflows and cross-department collaboration.
Proficiency in Microsoft Office Suite.
Valid U.S. Driver’s License and Passport.
Ability to work three days per week in the Cedar Park, Texas, or Denver, Colorado, office.
Ability to travel domestically and internationally for client events, meetings, and site visits.
Strong verbal and written communication and relationship-building skills.
Exceptional organizational and time management abilities.
Analytical, detail-oriented approach to planning and execution.
Ability to remain calm and adaptable under pressure and solve problems effectively.
Ability to collaborate across diverse teams and disciplines.
Strategic mindset and practical understanding of brand, creative, video, and event production processes.
Ability to sit, stand, walk, kneel, and use computer equipment for extended periods.
Reliable transportation for in-office and off-site work.
Ability to lift up to 25 pounds.
Suitable home workspace for remote work.

Nice To Haves

Experience in a digital marketing, creative, events, or video production agency environment.
Experience with project management systems such as Wrike, Google, or HubSpot.
Experience with video, fabrication, or live event production.
Experience in a full-service agency environment.

Responsibilities

Serve as a day-to-day contact for assigned clients, maintaining clear communication, accurate documentation, and consistent delivery.
Support the Account Director and SVP of U.S. Accounts in developing and executing client strategies aligned with business objectives.
Build trusted relationships with client counterparts by demonstrating reliability, responsiveness, and understanding of their brands and priorities.
Coordinate and lead regular client status meetings, documenting agendas, actions, and follow-ups.
Escalate risks and client concerns to the Account Director or SVP of U.S. Accounts with context and recommendations.
Manage end-to-end execution of assigned creative campaigns, events, media, and production projects.
Develop and maintain project timelines, deliverable schedules, budgets, and status reports.
Ensure deliverables meet client expectations and comply with agreed scope and budget.
Coordinate with Creative, Strategy, Production, Media, and Accounting teams to maintain workflows, resolve issues, and ensure brand consistency.
Support the creation and management of Statements of Work, budgets, and reconciliations.
Track project performance and contribute to post-project reviews and improvement opportunities.
Ensure work follows agency processes, templates, and quality standards.
Coordinate with accounts and internal teams to deliver integrated client solutions; clarify task assignments, deadlines, and documentation.
Participate in brainstorming, creative reviews, and strategic discussions.
Support knowledge sharing and collaboration across departments, and foster a positive, solutions-oriented team approach.
Support monitoring project budgets, profitability, and adherence to approved scopes.
Track expenses and assist with financial reconciliation and invoicing.
Identify opportunities for greater efficiency or added value in client programs.
Maintain accurate financial documentation and support transparency and accountability.
Represent Brand Revolution’s values in client and internal interactions.
Identify improvements to client experience, workflows, and internal processes; support cross-functional collaboration and a positive team culture.
Participate in training and development to strengthen professional and industry knowledge.